Full-Time Call Center Agent

Ruby Receptionists•Chesapeake, VA

12d•$19 - $21•Onsite

About The Position

At Ruby, we provide the friendly, professional voice that businesses depend on. As a Call Center Agent, you aren't just answering phones; you are the face of our customers' businesses, creating meaningful connections. We are looking for empathetic professionals to join our team in-office at our Chesapeake, VA location. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays. All interviews will be conducted at our Chesapeake office.

Requirements

A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
A proven track record of self-motivation and reliable attendance.

Nice To Haves

Experience in a high-volume call center, customer service, or administrative role.
Proficiency in Office 365.
Bilingual (Spanish/English) is a plus.

Responsibilities

Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
Ensure accuracy and a high attention to detail in all written communications.
Efficiently multitask in a fast-paced environment across two monitors.
Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.