Call Center Agent

Renuity•Grapevine, TX

2d•Onsite

About The Position

Statewide Remodeling, a division of Renuity, is hiring an Onsite Call Center Agent to expand their Homeowner Relationship Center team. As a Call Center Agent, you will support homeowners as they explore remodeling projects—qualifying interest, setting appointments, and providing an exceptional first impression. You will work with customers across all Statewide Remodeling markets and help guide them toward solutions they love. Statewide Remodeling is a trusted leader in home improvement, helping homeowners upgrade their spaces with high-quality solutions and exceptional service. As part of the Renuity family, the company is committed to innovation, growth, and delivering a best-in-class customer experience from the first call to final installation.

Requirements

1+ year of customer service or sales experience preferred
Strong communication and active listening skills
Comfortable handling high call volume in a fast-paced environment
Basic computer proficiency (Microsoft Office and CRM systems)
Strong organizational and time management skills
Goal-oriented with a self-motivated mindset
Ability to multitask and adapt quickly
Open to coaching and continuous improvement

Responsibilities

Manage inbound and outbound calls in a fast-paced call center environment
Partner with scheduling teams to verify appointments and confirm with customers
Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
Participate in regular department contests and achieve both personal and team goals