Call Center Agent

Think Tell Junction • San Antonio, TX

1d • $17 - $23 • Onsite

About The Position

We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with essential support and assistance related to our products and services. Our call center agents play a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries efficiently and professionally.

Requirements

• High school diploma or equivalent; additional certification in customer service is a plus.
• Proven experience in a call center environment or customer service role.
• Excellent verbal communication skills and a friendly, helpful demeanor.
• Strong listening skills and the ability to empathize with customers.
• Proficient in using computer systems and call center software.
• Ability to multitask and manage time effectively while handling calls.

Responsibilities

• Manage incoming calls and respond to customer inquiries in a timely manner.
• Provide accurate information regarding products, services, and promotions to customers.
• Resolve customer complaints and issues through effective problem-solving skills.
• Document call details accurately in the customer relationship management (CRM) system.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service received.
• Participate in training sessions and meetings to improve personal and team performance.

Benefits

• Competitive hourly wage ranging from $17 to $23.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED