Call Center Agent - PT

BancFirst Corporation • Oklahoma City, OK

6d • Onsite

About The Position

The Call Center Agent will interact with customers by phone as a Customer Service Representative, enhancing customer satisfaction and the professional reputation of the Bank. This role involves processing telephone requests efficiently, providing accurate account maintenance, and delivering extraordinary customer service while practicing security procedures and protecting customer confidentiality. The position requires regular and consistent attendance. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communication skills, both written and verbal
• Willing to handle customer questions and concerns with efficiency and diplomacy
• Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
• Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Detail oriented and able to manage multiple tasks
• Strong attention to detail with high concern for data accuracy
• Developed critical thinking and decision making skills
• Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.
• Demonstrated good attendance and punctuality

Nice To Haves

• Bilingual (Spanish) a plus

Responsibilities

• Interacts with customers by phone as a Customer Service Representative
• Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
• Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
• Provides accurate account maintenance
• Provides extraordinary customer service
• Practices security procedures and protects customer confidentiality and privacy
• Perform other duties and special projects as requested
• Regular and consistent attendance is an essential function of this position

Benefits

• excellent benefits
• learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed