Credit Union - Call Center Agent
About The Position
Qualstar Credit Union is seeking a Call Center Agent to join their team. This role involves providing exceptional service to members via phone, chat, and digital channels, listening to their needs, educating them on financial solutions, and assisting with online/mobile banking inquiries. The agent will solve problems, resolve concerns with empathy and professionalism, and collaborate with team leads and supervisors to ensure a seamless member experience. The position offers a rewarding opportunity to help members build financial confidence and make a positive impact on their lives.
Requirements
- Ability to connect with people.
- Critical thinking skills.
- Genuine enjoyment in helping others.
- Clear and confident communication.
- Pride in educating and helping others make informed decisions.
- Enjoyment in learning new things and continuously developing skills.
- Thrives in a collaborative, team-oriented environment.
Nice To Haves
- Banking experience is not required, as it will be taught.
Responsibilities
- Providing exceptional service by phone, chat, and digital channels.
- Listening carefully to understand members' needs and identify opportunities to improve their financial situation.
- Educating members about products, services, and financial solutions that may help them achieve their goals.
- Assisting with Online Banking, Mobile Banking, account inquiries, and troubleshooting.
- Solving problems and resolving member concerns with empathy, professionalism, and critical thinking.
- Collaborating with Leads, Supervisors, and Managers to ensure a seamless member experience.
- Meeting service and member education goals while contributing to overall team success.
Benefits
- Career Growth Opportunities
- Hybrid Work Opportunities (after training and meeting goals)
- Incentive Bonuses
- Generous medical, dental, vision, life insurance, and other valuable benefits.
- 401(k) contributions made on your behalf, plus matching options.
- Predictable schedules
- Occasional six-hour Saturday shifts that are paid as a full day.
- Six paid federal holidays plus five additional holidays that can be taken as floating holidays or worked for double-time pay.
- Vacation and sick leave
- Employee loan discounts
- Free parking
- Casual dress code
- Game room
- Quiet room
- Latte maker
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
