Call Center Agent - Gainesville
CAMPUS USA CREDIT UNION•Newberry, FL
•$43,800 - $51,200•Onsite
About The Position
This is an experienced Call Center Agent position with the ability to assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.
Requirements
- High School Diploma or GED
- 1-3 years prior call center and or banking/credit union experience required
- Bilingual (English/Spanish) preferred
- Attention to Detail
- Collaboration and Teamwork
- Communication
- Confidentiality and Discretion
- Conflict Resolution
- Cross-Selling
- Excellent Member Service
- Microsoft Office Products
- Problem Solving
- Product Knowledge
- Time Management and Organization
Nice To Haves
- Spanish/English bilingual skills preferred to provide additional support to Spanish-speaking members.
- LENDING EXPERIENCE PREFERRED
Responsibilities
- Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community.
- Maintains the highest standard of professionalism, integrity, and confidentiality
- Assist members and potential members with their telephone requests.
- Answers questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations
- Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs.
- Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility
- Strives to meet established call volume, production, call review scores, and adherence goals
- Identifies cross-sell opportunities and cross-sells services to members
- Assures that appropriate records are collected and maintained
- Trains new call center employees as needed in accordance with the Call Center training schedule
Benefits
- Health Insurance (medical, vision, dental)
- Life Insurance
- Paid Time Off
- Paid Holidays
- Defined Benefit Pension plan
- 401(k) with up to a 5% company match
- Short & Long Term Disability Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Employee Wellness Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
