Call Center Agent
Massanutten Current Openings•McGaheysville, VA
•Onsite
About The Position
The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.
Requirements
- Customer service
- Problem-solving
- General computer skills
Nice To Haves
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
- Knowledge of local area and attractions
Responsibilities
- Serve as primary point of contact for Resort guests
- Plan and reserve vacation itineraries
- Respond to email, chat, and phone inquiries
- Support work culture of service excellence
- Other duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
