Call Center Agent

Stevens Creek Chevrolet • San Jose, CA

5d • Onsite

About The Position

The role of a Service BDC is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership. Their goal is to generate a response, answer any questions and set an appointment. Our customers keep coming back to us because of our excellent customer service. Not only do we invest in our customers, but we also put that same energy into our employees. If you're looking to move your career forward, apply today!

Requirements

• High School Diploma or equivalent
• Stable work history required with historical job stability
• Excellent verbal communication skills must speak clearly and professionally.
• Must have a professional appearance
• Ability to work in a structured environment and adhere to attendance policy and schedule requirements which included evenings and weekends
• Proficient with basic computer applications
• Outgoing and friendly personality not easily intimidated, ability to handle customer rejection
• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service
• Ability to work well in a fast-paced and diverse environment

Nice To Haves

• Bi Lingual in English and Spanish
• some college preferred
• Automotive experience
• Call center experience helpful, but not required
• Highly motivated
• Good time management skills
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional work ethic
• Great attitude with a high-energy personality
• Superior customer service skills

Responsibilities

• Schedule service appointments
• Make high volume of outbound calls to customers
• Customer follow up
• Maintain relationship with customer
• Work closely with the service dispatcher

Benefits

• Paid Training
• Health Benefits
• Career Progression
• Great Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED