Call Center Agent-Travel Benefits
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions.
Requirements
- Must be a Delta retiree who has experience with Deltamatic.
- Have a High School Diploma, or equivalent
- Be able to successfully pass a criminal background check
- Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
- Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
- Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
Responsibilities
- Responsible for managing inbound calls throughout your entire shift
- Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
- Handle emails and process requests while multitasking in a fast-paced environment
- De-escalate challenging calls
- Collaborate with the team
- Support side projects that showcase leadership and drive continuous improvement
- Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
