Call Center Agent I, Central Access Services
Olympic Medical Center•Port Angeles, WA
•Onsite
About The Position
Provides excellent customer service according to Olympic Medical Center standards. Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and routes them to appropriate departments. Schedules appointments. Answers inquiries.
Requirements
- High School diploma or GED required.
Nice To Haves
- Customer Service, Reception or Call Center experience preferred
- knowledge of medical terminology preferred
Responsibilities
- Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
- Documents telephone messages into EHR and routes them to appropriate departments.
- Schedules appointments.
- Answers inquiries.
Benefits
- competitive salary
- excellent benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
