Calibration Technician

ZIEHL-ABEGG, INC • Winston-Salem, NC

1d

About The Position

The calibration technician is principally responsible for successful execution and management of all internal and external instrument calibration work. ZIEHL-ABEGG is the world leading fan and motor manufacturer with over 100 years of accumulated experience, and is a proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to its business partners and customers.

Requirements

• 3+ years of experience as a Calibration Technician.
• Capable of lifting (40 pounds)
• Thorough knowledge of standard business software products (Microsoft Office, Outlook, Windows etc.)
• Proficient computer skills/fast learner of new business software
• Strong competency in record keeping / organization, database maintenance, spreadsheets.
• Ability to maintain excellence and accuracy in a dynamic, fast-paced, multi-disciplinary environment.
• Ongoing commitment to advance knowledge in the field of instrument calibration methods and providing excellent customer service.
• Must work well in a team environment and must demonstrate excellent communication skills in the interaction with coworkers and suppliers
• Must demonstrate attention to detail and conscientiousness related to the quality of work
• Analytical problem solving
• Self-directed and highly motivated

Nice To Haves

• Formal training in Metrology highly desirable (Certified and/or an Associates Degree, preferably in a technical discipline specific to calibration and instrumentation)
• Detailed experience with quality management systems (ISO-17025, ISO-9001) highly desirable

Responsibilities

• Communicate via phone, e-mail, and other communication tools with customers
• North American RMA process responsibility
• Monitor, track, and report on incoming and outgoing RMAs
• Track & document returns in QSYS, Airtable, and on company server
• Assist in product failure analysis with Service Technicians and Quality department
• Respond to customer complaints within 24hrs of receipt
• Issue and generate quotes for repairs
• Generate invoices for return shipment orders
• Track root cause analysis to reduce complaints in QSYS
• Acting as Service Administrator Supervisors Deputy
• Responsible for all billing to ZASE for service-related costs
• Generate monthly Q-Cost reporting associate with Service-related items
• Organize RMA data for Service Trips
• Train new employees
• Creates ProForma invoices for Service items
• Other duties as assigned

Benefits

• Tuition Reimbursement Program
• Health, Dental and Vision options
• Company-paid Life insurance
• Short and Long-Term Disability insurance
• Parental leave
• 401(k) retirement account with a generous company match
• Twenty (20) days of Paid Time Off (PTO) per calendar year
• Eleven (11) holidays per calendar year including a floating holiday of employee’s choice
• Career advancement and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree