Calibration Lab Manager (Aldinger)

Accredited Labs•Dallas, TX

1d•Onsite

About The Position

Accredited Labs is seeking a Calibration Service Manager to lead the day-to-day operations of its Aldinger calibration lab in Dallas, Texas. The role manages Calibration Technicians and Assistant Service Managers and is responsible for operational efficiency, quality, compliance, and customer service. The position calls for a technical calibration background, leadership experience, multi-discipline skills, and working knowledge of quality standards, including ISO 17025. Relocation assistance is available for qualified candidates. The manager works with Sales Personnel, the Branch Manager, and corporate partners to support revenue growth and business operations. Responsibilities include developing budgets and improvement plans, managing team needs, supporting customer relationships, and maintaining a safe, positive work environment. The role requires flexibility to support business needs.

Requirements

At least 3 years of middle supervisory or management experience within the calibration industry.
Strong technical skills supporting multiple disciplines.
Demonstrated ability to lead a team and manage multiple priorities.
Strong knowledge of calibration policies, procedures, and methodologies.
Working knowledge of quality documents and standards such as ANSI/NCSL Z540-1, ISO 17025, ISO 9000, and ISO 16949.
Excellent presentation, written, and interpersonal communication skills.
Intermediate skills in managing internal income statements.
Advanced quantitative and analytical skills with PC proficiency.
Demonstrated ability to provide excellent customer service and build lasting customer relationships.
Ability to think creatively, take initiative, multitask, and manage projects under pressure.
Self-motivated, with demonstrated honesty, integrity, and attention to detail.
Ability to work a flexible schedule to support the business.

Nice To Haves

Experience in a multi-site or national calibration network environment.
Familiarity with lab management or ERP software systems.
Background in business development or revenue growth within a technical services environment.

Responsibilities

Oversee daily lab calibration operations, prioritize workflows, manage staff schedules, and optimize efficiency.
Supervise technician activities to ensure compliance with quality assurance protocols and standards.
Ensure technicians receive thorough training and perform accurate calibrations and repairs in accordance with corporate quality requirements.
Collaborate with Sales Personnel and the Branch Manager to grow profitable revenue, including developing business opportunities, pricing standards, cost justifications (ROI), and training requirements.
Develop and manage budgets and continuous improvement plans for lab performance.
Serve as the primary customer contact, communicate service value, understand client needs, and foster long-term relationships.
Maintain customer satisfaction by providing timely and effective responses to inquiries and concerns.
Promptly address and resolve customer and employee issues through professional communication.
Maintain a safe and positive work environment.
Partner with corporate on recruitment, training, workload management, performance reviews, and conflict resolution for the team.