CalAIM Housing Navigator - Vietnamese or Spanish Bilingual

Abrazar Inc • Westminster, CA

3d • $23 - $27 • Onsite

About The Position

California Advancing and Innovating Medi-Cal (CalAIM) is a multi-year initiative by the Department of Health Care Services (DHCS) that aims to revolutionize healthcare for all Californians. You will play a pivotal role in this historic change by helping Medi-Cal members navigate the healthcare system and access comprehensive care. You will be at the forefront of creating a more coordinated, person-centered, and equitable health system that goes beyond traditional clinical settings and addresses all physical and mental health needs. This position is non-clinical. Interested candidates who meet the qualifications outlined above are encouraged to apply. Please submit a cover letter, resume, and any relevant certifications or documentation that demonstrates your experience and suitability for this role.

Requirements

• Proven experience in housing navigation, particularly within Orange County's Housing Coordinated Entry System (CES).
• Strong understanding of housing programs, tenancy laws, and effective landlord-tenant mediation strategies.
• Knowledgeable about chronic medical conditions, mental illness, substance use disorders, and homelessness, along with a basic understanding of public benefits and entitlements.
• Deep understanding of healthcare systems, chronic illness management, and the social determinants of health.
• Exceptional case management skills, including conducting thorough needs assessments, prioritizing member needs, developing actionable care plans, and monitoring progress.
• Ability to manage and handle confidential information in strict accordance with HIPAA standards.
• Highly motivated and capable of coordinating and completing multiple projects and tasks effectively in a high-pressure environment.
• Ability to thrive in dynamic environments and demonstrate the ability to readily adapt to change.
• Excellent communication and interpersonal skills, with a strong focus on providing supportive and effective advocacy for members.
• Strong organizational skills, with a keen attention to detail and the ability to manage multiple priorities and tasks efficiently.
• Capable of working both independently and collaboratively within a multidisciplinary team environment.
• Strong commitment to and understanding of Abrazar’s goals and objectives.
• Willing and able to work flexible hours, including some evenings and weekends, as needed.
• A bachelor’s degree in social work, human services, public administration, or a related field is preferred.
• At least 1 year of experience in housing navigation, case management, or a similar role within the homelessness services sector.
• 1 year of experience in case management working with vulnerable populations, particularly those with health, mental health, and substance use issues, or 1 year of experience in healthcare, case management, and/or homeless services.
• Demonstrated proficiency with computers and technology used for work outputs, particularly with Microsoft Office Suite and data management systems
• Vietnamese or Spanish bilingual (Vietnamese / Spanish & English).
• Availability to work on occasional Saturdays.
• Have employment eligibility verification.
• Have or be able and willing to obtain CPR/First Aid training.
• Successfully complete the following as a condition of hire: Tuberculosis Test, Background Screening, Drug Test.
• Have reliable transportation.
• A valid driver's license.
• Proof of insurance and ownership for personal vehicles used during work duties.
• The ability to qualify for Abrazar’s insurance coverage.

Nice To Haves

• A minimum of 2-3 years of experience in housing navigation, case management, or a similar role within the homelessness services sector, preferably in Orange County.
• Experience assisting clients with applying for benefits (such as Medi-Cal, CalFresh, and CalWORKs) and/or navigating the healthcare system and health insurance.
• Training in Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Crisis Intervention, De-Escalation, Domestic Violence, Substance Use, Suicide Prevention, or other related training.
• Experience and expertise in community outreach and engagement
• 1+ years of experience with case management, or an equivalent role, and using data management systems
• Computer proficiency in Microsoft Office (Word, Excel, and PowerPoint)—knowledge of and experience with Efforts to Outcomes software a bonus.
• Intermediate to advanced level of proficiency in Microsoft Excel
• Capacity to work effectively both independently and as part of a team.
• Some knowledge of available programs and services in Orange County.
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent oral and written communication skills

Responsibilities

• Assist in the development and implementation of the housing program under Abrazar CalAIM Community Supports services.
• Coordinate with team members and external partners to support efforts to establish Abrazar as a housing access point within the Orange County CES.
• Provide direct support to members through housing navigation services, including assisting with housing transitions, sustainability efforts, and housing deposit management.
• Conduct thorough assessments to determine member eligibility and identify specific housing needs.
• Assist members in searching for suitable properties, negotiating lease terms, and resolving any landlord-related issues.
• Participate in outreach activities to promote the housing program and services, helping to increase community awareness and member participation.
• Collaborate with government agencies, community organizations, housing authorities, service providers, and property owners to support members' housing needs.
• Assist in educating members on their tenant rights and responsibilities, helping them to maintain long-term housing stability.
• Connect members with additional resources and services as needed to support their housing journey.
• Ensure accurate documentation of all member interactions, referrals, and services provided, which are in line with program standards.
• Stay informed about local, state, and federal housing regulations and community resources to provide effective support.
• Maintain consistent member engagement through regular in-person and virtual meetings, offering ongoing support and ensuring adherence to program standards.
• Provide all necessary and appropriate direct services and referrals as part of the CalAIM team, with a primary focus on supporting individuals and families experiencing homelessness.
• Act as a key resource for members, guiding them through the complexities of the housing system and ensuring they receive timely and effective care.
• Conduct thorough initial and periodic assessments of members to evaluate their needs across multiple domains, including medical, mental health, substance use, financial stability, housing, and other essential supports.
• Ensure all assessments comply with program and funder requirements.
• Develop personalized, housing support plan in collaboration with members and Providers, ensuring that plans align with CalAIM standards and address each member's unique needs.
• Build and maintain strong relationships with community partners, providers, and other stakeholders involved in member care.
• Facilitate clear and effective communication between all parties, enhancing collaboration and ensuring that members receive consistent, coordinated care.

Benefits

• $23.00 – $24.50/hour: Candidates with minimum qualifications (approximately 0 - 2 year of relevant experience in case management, healthcare, or social services).
• $24.51 – $26.00/hour: Candidates with 2 - 4 years of relevant experience.
• $26.01 – $27.00/hour: Candidates with 4+ years of experience, strong knowledge of housing systems, and/or preferred qualifications such as advanced training (e.g., Trauma-Informed Care, Motivational Interviewing) or local Orange County housing resource expertise.
• Paid Time Off - Vacation (12 days per year), after 3 months, accrued monthly.
• Paid Time Off – Health (56 maximum hours per fiscal year) after 3 months.
• Holiday Pay (10 days per year), eligible after 3 months.
• Health, Vision, Dental, and Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree