Cage & Player Services Manager

Century Casinos Inc•Sparks, NV

1d•Onsite

About The Position

Responsible for the overall management of personnel and daily operations of the casino Cage/Credit and Player Services departments.

Requirements

Minimum of 21 years of age.
High School diploma or equivalent is required.
Effectively communicate with others both verbally and in written form using the English language.
Minimum 3 years’ experience in a casino cage, credit, and players services department.
Minimum 2 years in a Supervisory capacity.
Extensive knowledge of the gaming industry regulations pertaining to cage, vault, credit, player’s club functions.
Employee Gaming registration required.
Alcohol Awareness Certification within the first 30 days required.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Manage the day-to-day operations of the casino cage, vault, credit, and player services transactions.
Collaborate with multiple departments to maximize productivity where those areas overlap with the cage.
Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
Display professional conduct, sound judgement, the highest level of professional integrity, and strong work ethic at all times.
Plan and anticipate cash needs while maintaining appropriate levels for the property and special events.
Safeguard cage, vault, and credit department assets.
Maintain confidentiality of all records.
Monitor daily interactions with external agencies (i.e., Bank Verification, Central Credit and Consumer Credit) to insure proper accounting and billing.
Approve check cashing privileges/credit privileges, within authorized levels.
Enter data from credit applications and report into the computerized system.
Verify bank information on credit applications and file credit applications.
Maintain customer credit files with updated information as prompted by computerized system.
Ensure full compliance with all Gaming, State, Federal and required regulations. Ensure full compliance with established Nevada Gaming Control Board statements of procedure (SOP’s).
Ensure all cash handling procedures are functioning within compliance and best practices guidelines.
Ensure strict emphasis on compliance with regulations and protection of company assets, including a thorough understanding of fraud and credit scams (and the prevention thereof).
Maintain cage bankroll during assigned shifts and ensure proper procedures are adhered to for all banking transactions.
Maintain banks for outdoor concerts, festivals, and events.
Reconcile banks at the end of the concert, festival, or event.
Assist in the tracking, maintenance, and execution of the property credit process.
Find and/or assist in resolving bank errors that cannot be resolved by the shift supervisor and/or staff. Advise senior management of major cage exceptions.
Support ongoing Title 31 training in all applicable areas and ensure compliance by all team members.
Maintains awareness of any new development in Winners Zone programs and executes new initiatives.
Monitor all operational areas for efficiency and effectiveness and make recommendations for automation, where possible.
Resolve guest complaints within scope of authority.
Manage the Cage and Player Services team to include efficient staffing, team member development, training, performance management and policy enforcement.
Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
Regular predictable attendance is required.
Other duties and responsibilities as assigned.