Cage-Player Services Cashier FT

Cherokee Nation Businesses•Robinsonville, MS

2d•Onsite

About The Position

This is an hourly, Full-Time position located at Gold Strike Casino. The Cage-Player Services Cashier is responsible for preparing and issuing banks for employees, performing drops, balancing cash/chips/other cash equivalents, verifying employee drops, and completing deposits. The role involves facilitating a wide range of transactions, including a high volume of cash transactions, and performing non-cash transactions for guests in a courteous, accurate, and timely manner. Key duties include counting funds, reconciling daily summaries, issuing and dropping funds, verifying employee drops, processing daily deposits, and handling various cash handling transactions such as chip issuance/redemption, currency exchanges, check cashing, cash advances, and redemption of slot machine tickets and promotional vouchers. The position also involves introducing and promoting the rewards program, enrolling guests, issuing membership cards, maintaining player tracking information, conducting entry-level player evaluations, and verifying/distributing jackpot payments. Additionally, the role requires maintaining cash and accountability of ATMs and kiosks, handling guest requests and disputes, safeguarding company assets, maintaining confidentiality, keeping the work area clean and organized, and accurately processing credit-related transactions. This includes inputting, reviewing, and monitoring information in specific casino systems, updating leadership on guest information, and completing various gaming and company forms. The cashier will also answer phone calls, verify and update player information, communicate with leadership regarding credit applications, and perform other assigned duties.

Requirements

High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.
One (1) year cash handling experience.
Ability to obtain and maintain licensing by the appropriate gaming authority.
Knowledge of principles and processes for providing excellent guest service.
Knowledge of computers and proficient in the use of computer software as it relates to the job.
Effective verbal communication skills.
Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.
Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
Ability to remain calm and professional under stressful conditions and during stressful interactions.
Ability to learn casino games and property amenities to better serve guests.
Ability to perform basic mathematical computations accurately.
Ability to learn and explain gaming promotions including drawings and tournaments.
Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental polices, practices and procedures.
Ability to make sound decisions when involving guest service.
Ability to develop and positive working relationships with others.
Maintains a friendly, upbeat attitude with a smile through adverse situations.
Present a pleasant, professional appearance.
Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.

Responsibilities

Prepare and issue banks for employees.
Perform drops and balance cash/chips/other cash equivalents.
Verify employee drops and complete deposits.
Facilitate a wide range of transactions, including a high volume of cash transactions.
Perform non-cash transactions for guests in a courteous, accurate, and timely manner.
Count funds and reconcile daily summaries of transactions to balance the main cage, cash vault, and chip vault.
Issue banks to employees and drop funds from employees and guests.
Verify money employees drop during shifts and close out.
Process and complete daily deposits.
Process cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
Introduce and promote rewards program membership benefits and explain details of current promotions, offers and other event information to guests.
Enroll guests into the rewards program, issue membership cards, and maintain accurate player tracking information.
Treat situations with the appropriate sense of urgency.
Conduct entry level player evaluations.
Verify and distribute payments of jackpots or special payouts and ensure accurate completion of required paperwork.
Maintain cash and accountability of ATMs and various Kiosks.
Handle guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
Safeguard company assets and reconcile daily transactions to balance at the end of shift.
Maintain confidentiality of all casino and guest information.
Maintain a clean, well-organized and properly stocked work area and environment.
Complete credit-related transactions accurately.
Input, review, and monitor information in the IGT Patron, CTA, and casino credit systems.
Update leadership on guest information that is modified during your shift.
Maintain and complete various gaming and company forms and reports.
Answer cage/credit/promotional related phone calls, potentially multiple lines at once.
Verify and update player information and history in both the gaming and player systems.
Communicate with leadership regarding credit applications.
Perform other job-related duties as assigned.