Cage-Player Services Cashier PT

Cherokee Nation Entertainment•Tunica, MS

1d•Onsite

About The Position

This position is responsible for preparing and issuing banks for employees, performing drops, balancing cash/chips/other cash equivalents, verifying employee drops, and completing deposits. The role involves facilitating a wide range of transactions, including a high volume of cash transactions, and performing non-cash transactions for guests in a courteous, accurate, and timely manner. The Cage-Player Services Cashier also counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault. They issue banks to employees and drop funds from employees and guests, verifying money dropped during shifts and closing out. Additionally, the role involves processing daily deposits, handling various cash handling transactions, promoting rewards program membership, enrolling guests into the rewards program, and conducting entry-level player evaluations. The cashier is also responsible for verifying and distributing payments of jackpots or special payouts, maintaining cash and accountability of ATMs and kiosks, handling guest requests and disputes, safeguarding company assets, and maintaining confidentiality of casino and guest information. A clean and organized work area is essential, as is the accurate completion of credit-related transactions and inputting information into various casino credit systems. The role requires updating leadership on guest information, completing gaming and company forms, answering phone calls, and verifying/updating player information and history. Communication with leadership regarding credit applications and performing other assigned duties are also part of the role.

Requirements

High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.
One (1) year cash handling experience.
Ability to obtain and maintain licensing by the appropriate gaming authority.
Knowledge of principles and processes for providing excellent guest service.
Knowledge of computers and proficient in the use of computer software as it relates to the job.
Effective verbal communication skills.
Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.
Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
Ability to remain calm and professional under stressful conditions and during stressful interactions.
Ability to learn casino games and property amenities to better serve guests.
Ability to perform basic mathematical computations accurately.
Ability to learn and explain gaming promotions including drawings and tournaments.
Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental policies, practices and procedures.
Ability to make sound decisions when involving guest service.
Ability to develop and maintain positive working relationships with others.
Maintains a friendly, upbeat attitude with a smile through adverse situations.
Present a pleasant, professional appearance.
Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.

Responsibilities

Facilitates a wide range of transactions, including a high volume of cash transactions; performs noncash transactions for guests in a courteous, accurate, and timely manner.
Counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault.
Issues banks to employees and drops funds from employees and guests. Verifies money employees drop during shifts and close out.
Processes and completes daily deposits.
Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
Introduces and promotes rewards program membership benefits and explains details of current promotions, offers and other event information to guests.
Enrolls guests into the rewards program, issues membership cards, and maintains accurate player tracking information.
Treat situations with the appropriate sense of urgency.
Conducts entry level player evaluations.
Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
Maintains cash and accountability of ATMs and various Kiosks.
Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
Safeguards company assets and reconciles daily transactions to balance at the end of shift.
Maintains confidentiality of all casino and guest information.
Maintains a clean, well-organized and properly stocked work area and environment.
Complete credit-related transactions accurately.
Inputs, reviews, and monitors information in the IGT Patron, CTA, and casino credit systems.
Updates leadership on guest information that is modified during your shift.
Maintains and completes various gaming and company forms and reports.
Answers cage/credit/promotional related phone calls, potentially multiple lines at once.
Verifies and updates player information and history in both the gaming and player systems.
Communicates with leadership regarding credit applications.
Performs other job-related duties as assigned.