Cage - Cage Operations Attendant

Valley View Casino & Hotel•Valley Center, CA

1d•Onsite

About The Position

The Cage Operations Attendant is responsible for assisting guests with transactions and balancing various bank drawers within the Cage Department, maintaining accuracy throughout all phases of the balancing process. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. The Cage Operations Attendant will perform job duties under strict policies and regulations.

Requirements

High School diploma or GED equivalent.
One year of cash handling experience.
Ability to identify, troubleshoot and resolve various kiosks issues in an efficient and timely manner.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines, policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read, understand, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

Previous experience in a casino/gaming environment.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Responsible for receiving cash and tickets and making appropriate change for guests.
Responsible for adhering to established cash control policies and procedures of the Company.
Responsible for removing cassettes from kiosks, replenishing and keeping impress to be ready for the following drop schedule.
Maintains functionality of all kiosks, JXC’s, Currency Recycler, ECD and any other Cash Operations managed equipment.
Responsible for kiosk guest disputes and ensuring that kiosks have enough currency and coin to remain functional.
Assists vendors in the installation and maintenance on multi-function kiosks, ATM machines, currency counters, banks issues, and other equipment used by the department.
Assists in monitoring, maintaining and implementing network connectivity on multi-function kiosks and ATM machines.
Trains department staff on basic maintenance and operating instructions for multi-function kiosks, ATM machines, currency counters, bank issues and other department equipment.
Maintains a clean and organized area.
Participates as a member of the team in producing a smoothly and efficiently run cage operation.
Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adheres to performance standards, company policies and procedures, as they relate to the department.