Cage Floor Manager

Resorts World Las Vegas•New York, NY

31d

About The Position

The Cage Floor Manager is responsible for the training, directing, and managing all Cage Cashiers and Main Bankers; ensuring excellent customer service is maintained by all employees and developing training programs to improve customer service and cashier skills; ensuring the security of company assets according to casino policies and procedures; and following and upholding all New York State Gaming Commission regulations, RWNYC Internal Controls and RWNYC Operating Procedures. The Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

Requirements

Must be at least 18 years old, possess a high school or equivalent diploma have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
Associate’s Degree in Business or closely related field OR Three (3) years’ experience in a Supervisory position or equivalent OR Two (2) years’ management experience in the hiring position’s Department
Five (5) years’ related work experience in a cash handling setting required
Superior written and verbal communication skills; able to effectively address all levels within the organization
General business and accounting knowledge with broad knowledge of casino, slot, rules, regulations, procedures and administration is preferred
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required, second language a plus.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintains reports upon request.
Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Nice To Haves

Three (3) years’ related experience in a Casino Cage setting preferred
General business and accounting knowledge with broad knowledge of casino, slot, rules, regulations, procedures and administration is preferred
Fluency in English required, second language a plus.

Responsibilities

Supervise, lead and direct Cage related activities, ensuring all regulatory compliance within all gaming regulations, internal controls and company and department policies and procedures
Supervise cashier and banker professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions including terminations
Manage and direct the day-to-day operations of areas of responsibility through assigned department heads and supervisors
Ensure employees are trained to work safely and efficiently within current regulatory guidelines
Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs
Prepare, maintain, and submit essential paperwork and reports
Monitor cash levels in all Cage locations
Oversee assigned shift’s paperwork and conducts investigation of variances that may occur on assigned shift and reports these to Manager
Ensure that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows and cage
Under the direction of the Cage Manager/ Assistant Cage Manager ensure continuous guest service at the cashier cages, banks, and ticket redemption units (TRUs)
Resolve associate and patron related disputes in a professional manner
Attend periodic meetings and training sessions.
Demonstrate and provide outstanding customer and employee relations at all times.
Present oneself in a neat and clean appearance at all times.
Perform other duties as assigned.