Cage Shift Manager

Full House Resorts, Inc•Waukegan, IL

1d•$50,000 - $82,500

About The Position

AS A CASINO SHIFT MANAGER, YOU WILL ASSIST THE CAGE/CREDIT MANAGER IN PROTECTING CASINO CAGE ASSETS BY IMPLEMENTING ACCOUNTING AND DOCUMENTATION POLICIES AND PROCEDURES, MONITORING TRANSACTIONS, AND ENSURING COMPLIANCE WITH COMPANY INTERNAL CONTROLS POLICIES, PROCEDURES, LAWS AND REGULATIONS.

Requirements

HIGH SCHOOL/GED PREFERRED
MINIMUM OF 2 YEARS’ EXPERIENCE WORKING IN ALL FACETS OF CAGE OPERATIONS.
Ability to operate calculators, computers and money counters for cash and coin
Knowledge of cage computer system
ABILITY TO HANDLE HIGH VOLUME AND STRESS SITUATIONS.
BASIC MATH SKILLS WITH KNOWLEDGE OF CURRENCY
EXCELLENT GUEST SERVICE COMMUNICATION SKILLS
ABLE TO OBTAIN/MAINTAIN NECESSARY LICENSES AND/OR CERTIFICATIONS AS REQUIRED BY LOCAL GAMING REGULATIONS.
FREQUENTLY SPEAK, READ, WRITE, STAND, WALK, BEND AND STOOP
ABLE TO PUSH, LIFT AND CARRY UP TO 50 LBS.

Nice To Haves

BILINGUAL A PLUS (PREFERRED)

Responsibilities

DELIVERING EXCELLENT INTERNAL AND EXTERNAL GUEST SERVICE WHILE MAINTAINING PHYSICAL AND CUSTODIAL CONTROL OF ALL CASINO CAGE ASSETS DURING ASSIGNED SHIFTS.
SUPERVISES, TRAIN, EVALUATE PERFORMANCE, COACH TEAM MEMBERS, AND ASSIST WITH EMPLOYEE SCHEDULING.
REVIEW AND MONITOR DOCUMENTS AND TRANSACTIONS TO ENSURE COMPLIANCE WITH GAMING REGULATIONS, APPLICABLE LAWS, AND COMPANY POLICIES AND PROCEDURES.
MAINTAIN ACCURATE GUEST CREDIT RECORDS, REPORT AND RESEARCH CAGE VARIANCES, AND AUDIT AND VERIFY TRANSACTIONS WITH THE TABLE GAMES DEPARTMENT.
APPROVE CHECK CASHING AND CREDIT ISSUANCE IN ACCORDANCE WITH ESTABLISHED POLICIES, RESOLVE GUEST COMPLAINTS AND DISPUTES IN A PROFESSIONAL MANNER, AND PERFORM THE DUTIES OF THE CASINO CAGE/CREDIT MANAGER IN THEIR ABSENCE.
CARRY OUT ADDITIONAL REASONABLE DUTIES AS ASSIGNED.