Cage Shift Manager

Norfolk Casino • Norfolk, VA

5d

About The Position

Responsible for the operations of Cage and Credit during their assigned shift to include effective scheduling, completion of all necessary accountability/compliance duties, paperwork, and to ensure effective service and coordination. Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service. Constantly ensures proper and effective accountability of funds during the shift. Frequently completes required accountability and compliance paperwork for the shift. Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service. Constantly promotes outstanding guest service and resolves guest related issues. Constantly performs credit/check-cashing duties within the scope of his/her authorized levels. Occasionally assigned other duties by the Cage/Credit Manager

Requirements

• Must be able to speak, read, write, and understand English.
• High School diploma or GED required.
• Strong organizational, analytical skills and attention to detail required.
• Previous Cage, Credit, and Collection experience required.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Extensive computer skills with Microsoft Office Suite required.
• PC and data entry experience required.
• Ability to comprehend simple written and verbal instructions.
• Basic mathematical skills such as addition, subtraction, multiplication, and division.
• Ability to carry, push, and pull items up to 50 pounds.

Nice To Haves

• Previous Supervisor/Management skills preferred.

Responsibilities

• Responsible for the operations of Cage and Credit during their assigned shift to include effective scheduling, completion of all necessary accountability/compliance duties, paperwork, and to ensure effective service and coordination.
• Constantly schedules, coaches, and evaluates Main Cage, Banks, and Booths for optimum performance & service.
• Constantly ensures proper and effective accountability of funds during the shift.
• Frequently completes required accountability and compliance paperwork for the shift.
• Frequently coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Constantly promotes outstanding guest service and resolves guest related issues.
• Constantly performs credit/check-cashing duties within the scope of his/her authorized levels.
• Occasionally assigned other duties by the Cage/Credit Manager

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees