Cage Shift Manager
About The Position
Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. As a Casino Shift Manager, you will assist the Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls policies, procedures, laws and regulations. Job titles similar to this role include: Cage Supervisor Cash Room Manager Shift Operations Manager
Requirements
- High School/GED preferred
- Minimum of 2 years’ experience working in all facets of cage operations.
- Ability to operate calculators, computers and money counters for cash and coin
- Knowledge of cage computer system
- Ability to handle high volume and stress situations.
- Basic math skills with knowledge of currency
- Excellent guest service communication skills
- Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
- Frequently speak, read, write, stand, walk, bend and stoop
- Able to push, lift and carry up to 50 lbs.
Nice To Haves
- Bilingual a Plus (Preferred)
Responsibilities
- Delivering excellent internal and external guest service while maintaining physical and custodial control of all casino cage assets during assigned shifts.
- Supervises, train, evaluate performance, coach team members, and assist with employee scheduling.
- Review and monitor documents and transactions to ensure compliance with gaming regulations, applicable laws, and company policies and procedures.
- Maintain accurate guest credit records, report and research cage variances, and audit and verify transactions with the table games department.
- Approve check cashing and credit issuance in accordance with established policies, resolve guest complaints and disputes in a professional manner, and perform the duties of the Casino Cage/Credit Manager in their absence.
- Carry out additional reasonable duties as assigned.
Benefits
- Medical, Dental, Vision
- Matches 50% of your contribution, up to 4% of eligible contribution
- Educational Tuition Reimbursement
- Paid Time Off
- Ventra Program, EAP programs, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
