Cage And Count Manager

PENN Entertainment • Joliet, IL

2d • Onsite

About The Position

The Cage, Count and Credit Manager is responsible for the overall leadership, integrity, security, and operational effectiveness of the Cage, Count Room, and Credit functions. This position ensures the accurate handling, safeguarding, reconciliation, and reporting of cash, cash equivalents, gaming instruments, and other company assets. The Manager develops and implements departmental goals, procedures, staffing plans, and performance standards while ensuring compliance with company internal controls, applicable gaming regulations, Anti-Money Laundering requirements, and established Cage, Count, and Credit policies. This role also leads, develops, and engages departmental team members while providing a high level of service to guests and internal business partners.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree in Business Administration, Finance, Accounting, Hospitality, Gaming Management, or a related discipline preferred.
• Four to eight years of progressively responsible experience in casino cage, count room, credit, banking, finance, or a related operation required.
• Previous supervisory or management experience required.
• An equivalent combination of education, training, and relevant experience may be considered.
• Comprehensive knowledge of cage operations, count procedures, credit administration, cash-handling controls, balancing, and reconciliation processes.
• Working knowledge of casino internal controls, Anti-Money Laundering requirements, Currency Transaction Reporting, suspicious activity procedures, and applicable gaming regulations.
• Demonstrated ability to identify and investigate variances, transactional irregularities, and potential control weaknesses.
• Strong financial, mathematical, analytical, and problem-solving skills.
• Ability to calculate and interpret rates, ratios, percentages, variances, and other financial information.
• Ability to prepare and interpret reports, operating procedures, business correspondence, financial documentation, and compliance records.
• Strong organizational skills with the ability to manage multiple priorities and meet established deadlines.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to communicate effectively with team members, guests, leadership, auditors, regulators, and business partners.
• Demonstrated ability to resolve guest and team member concerns diplomatically and professionally.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel, and the ability to learn applicable cage, count, credit, cash-advance, and casino-management systems.
• Knowledge of standard office and cash-processing equipment, including currency counters, coin-processing equipment, 10-key calculators, ticket-processing equipment, and credit-card cash-advance systems.
• Must qualify for and maintain all licenses, registrations, and certifications required by the company and applicable regulatory authorities.
• Must be able to work a flexible schedule, including days, nights, weekends, holidays, and overtime based on business needs.

Nice To Haves

• Bachelor’s degree in Business Administration, Finance, Accounting, Hospitality, Gaming Management, or a related discipline.

Responsibilities

• Provide strategic and operational leadership for Cage, Count Room, and Credit operations.
• Develop, implement, and manage departmental goals, performance standards, operating procedures, and service expectations.
• Safeguard the integrity and security of company assets, including cash, chips, tickets, gaming instruments, credit documents, and other negotiable items.
• Oversee the balancing and reconciliation of cage banks, vault inventories, count room activity, kiosks, cash dispensers, and other assigned funds.
• Ensure daily count and reconciliation processes are completed accurately, securely, and within established timelines.
• Review and approve cage, count, and credit documentation within established authorization levels.
• Research and resolve variances, discrepancies, overages, shortages, and irregular transactions.
• Conduct or coordinate investigations involving variances, internal control violations, procedural failures, and reporting concerns.
• Ensure all discrepancies and potential violations are documented, escalated, and reported according to company procedures.
• Administer the property’s guest credit program in accordance with established policies and authorization levels.
• Review credit applications and supporting documentation to determine or recommend creditworthiness and credit line availability.
• Approve credit extensions, adjustments, and temporary increases within assigned authority.
• Monitor outstanding credit obligations and partner with appropriate departments on collection and account-management activities.
• Ensure guest credit information and financial records are handled with the highest level of confidentiality.
• Prepare, review, and approve Currency Transaction Reports and other required transaction documentation.
• Review multiple-transaction logs and supporting records for completeness, accuracy, and timely submission.
• Ensure compliance with applicable Anti-Money Laundering, CTR, SAR/SARC, Know Your Customer, and recordkeeping procedures.
• Ensure departmental team members are properly trained on compliance requirements, internal controls, suspicious activity identification, and required reporting procedures.
• Immediately report suspected compliance violations, suspicious activity, internal control concerns, or other potential issues to the appropriate Compliance and Executive Management representatives.
• Maintain accurate departmental records and ensure documents are retained in accordance with company and regulatory requirements.
• Develop efficient staffing plans and schedules that meet business demands, maintain appropriate segregation of duties, control labor costs, and support guest service expectations.
• Assist with the preparation and management of departmental budgets, forecasts, operating expenses, and capital needs.
• Monitor departmental financial performance and provide recommendations to improve efficiency, productivity, and cost control.
• Maintain appropriate departmental supply and equipment inventories.
• Ensure team members have the systems, equipment, supplies, and resources necessary to perform their responsibilities effectively.
• Evaluate processes and recommend operational improvements that strengthen controls, increase accuracy, and improve the guest and team member experience.
• Partner with Finance, Compliance, Surveillance, Security, Internal Audit, Table Games, Slots, Player Services, and other departments as needed.
• Respond to guest inquiries, credit-related questions, transaction concerns, and service issues professionally and within established authorization levels.
• Apply appropriate service-recovery solutions while protecting company assets and maintaining compliance with established procedures.
• Promote a positive, professional, respectful, and inclusive work environment that supports team member engagement and guest satisfaction.
• Maintain strict confidentiality regarding guest information, financial activity, investigations, team member matters, and company operations.
• Perform additional duties and responsibilities as assigned.
• Recruit, interview, select, onboard, train, and develop qualified team members.
• Establish clear performance, conduct, service, and compliance expectations.
• Plan, assign, direct, and evaluate departmental work.
• Monitor team member performance and provide timely, constructive feedback.
• Complete performance evaluations and support individual development planning.
• Provide coaching, counseling, recognition, and corrective action in accordance with company policies.
• Administer departmental recognition and engagement initiatives.
• Identify succession-planning opportunities and develop team members for increased responsibility.
• Ensure departmental training is completed, documented, and maintained as required.
• Address team member concerns and workplace conflicts professionally, consistently, and promptly.
• Promote accountability while maintaining a fair and respectful working environment.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager