Part-time Cage and Coin Cashier- Kawartha Casino

Great Canadian Entertainment•Fraserville, ON

8h•Onsite

About The Position

This position is responsible for customer service, cash administration and cash counts while contributing to a safe and welcoming work environment for all employees and guests. Under the supervision of the Manager or Supervisor of the Operations Department, this role ensures adherence to all policies and procedures and positively contributes to an entrepreneurial culture that is nimble, energized growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Requirements

People-focused and committed to service excellence
Proactive and solution-oriented with a drive to succeed
High School Diploma required
Customer service skills
Strong mathematical skills
Strong verbal and written communication skills
Ability to be adaptable and flexible with work schedule
Smart Serve Certification
Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Nice To Haves

Second language an asset

Responsibilities

Exceeds guest expectations by providing outstanding customer service.
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Participates in the implementation of the departmental strategic plans.
Handles cash transactions including but not limited to foreign currency exchange, lottery purchase and wins, short pays, over payments, cash counts, coins and bills & cash advances.
Monitors and reports all discrepancies and suspicious cash activities
Redeems value chips and gaming tickets for cash
Verifies and processes machine fills, machine jackpots, cancelled credits, as well as table fills and credits
Issues opening floats to Slot Attendants (or others); reconciles closing floats
Transfers and stores floats, keys and record keeping documents
Documents, reports and reconciles transactions; may reconcile bank deposits and prepare revenue reports
Communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
Contributes toward workplace health, safety, and wellness initiatives.
Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
Performs other duties as assigned or directed and assist other co-workers as needed