Cafe Team Member

Fowler Automotive • Norman, OK

3d

About The Position

Fowler Toyota Norman is seeking a team member for Kaizen Cafe. The role involves welcoming customers, providing excellent customer service, taking and preparing food orders in accordance with state health regulations and requirements, handling cash, and maintaining clean kitchen and dining areas. The employee is expected to handle customer complaints professionally, refer unresolved complaints as appropriate, and maintain a professional appearance.

The position requires a high school diploma or equivalent and a Food Handlers Card Permit. Food retail customer-service experience is preferred but not required. The role includes physical activities such as standing, walking, reaching, handling objects, and lifting or moving items weighing up to 50 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• Food Handlers Card Permit.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
• Physical ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear regularly.
• Physical ability to stand, walk, and sit frequently; and occasionally climb or balance and stoop, kneel, crouch, or crawl.
• Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
• Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Customer service experience in food retail.

Responsibilities

• Greet customers in a pleasant and professional manner.
• Take food orders and prepare food according to State Health Regulations and Requirements.
• Perform cash-handling operations and ensure the cash drawer balances at the end of each shift change.
• Clean and maintain the kitchen and dining areas.
• Handle customer complaints with integrity and poise, referring dissatisfied customers to appropriate individuals for resolution when necessary.
• Maintain a professional appearance.

Benefits

• Medical, vision, dental, life, and disability insurance.
• 401(k) employer matching plan.
• Paid Time Off.
• Volunteer Paid Time Off.
• Paid holidays.
• Parental leave and bereavement leave.
• Employee assistance program.
• Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and Graduate and Tool Incentive programs.
• Access to Mamava Lactation Pods for customers and personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED