Cafe Team Expert

Barnes & Noble•Hyannis, MA

2d•Onsite

About The Position

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results. You’ll make a great Cafe Team Expert if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor. Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays. Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same. Are supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect. Are always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team. Take initiative to drive your own development, are an enthusiastic learner and use feedback to improve skills. Are an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals. Prioritize resources and barista support appropriately to keep the shift on track. Above all, show that you enjoy being a barista! As a Café Team Expert you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble Barista. You will be trained and expect to be proficient in these areas: Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use. Using strong visual merchandising skills, to maintain counter and floor retail fixtures. Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service. Using bookselling skills to support the bookfloor team willingly and effectively when available. Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors. Managing inventory through effective food and beverage orders. Completing and submit accurate monthly inventory and waste log on time. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your Café Team Expert knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. You will: Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team. Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize our sales and profitability. Meet with the SM regularly to review café sales performance, profitability, training, and opportunities, to drive café results. Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately. As already said, above all we expect to enjoy being a barista at Barnes & Noble. As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster and bookstore. You will, of course, comply with all company policies and procedures.

Requirements

Mastery of operational competencies of a Barnes & Noble Barista, including drink making, food and beverage presentation, visual merchandising, register operation, bookselling skills, loss prevention, and inventory management.
Ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
Ability to manage inventory through effective food and beverage orders.
Ability to complete and submit accurate monthly inventory and waste logs on time.
Physical activity including prolonged standing, repetitive bending, lifting, and walking.
Willingness to work in other stores if needed.
Expert knowledge to make effective food and beverage recommendations to customers.
Ability to review category sales, inventory quantities, and product waste reports, assessing and acting on information to maximize sales and profitability.
Ability to meet with the SM regularly to review café sales performance, profitability, training, and opportunities.
Knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.
Enjoy being a barista.

Nice To Haves

Experience in identifying and connecting data to impact sales, trends, waste, and inventory.
Experience presenting viable business strategies.
Experience working collaboratively with a Store Manager.
Experience in developing team knowledge.
Experience in creating a welcoming environment for customers.
Experience in coaching others in effective use of skills.
Experience in coaching others on efficient order taking and speed of service.
Experience in supporting the bookfloor team willingly and effectively.
Experience in actively coaching the team to follow loss prevention procedures.
Experience in developing expertise in café operations and supporting others.

Responsibilities

Develop team knowledge to create a welcoming environment for customers.
Identify and connect data to impact sales, trends, waste, and inventory for a profitable Café.
Present business strategies and collaborate with the Store Manager (SM) to implement café action plans.
Maintain reliable and punctual attendance.
Fill scheduling gaps and be flexible to store needs.
Be positive and proactive, leading by example with purpose and energy.
Be supportive of the entire store team, demonstrating kindness, fairness, encouragement, and respect.
Be cheerful and helpful with customers, going out of your way to assist them.
Take initiative for self-development, be an enthusiastic learner, and use feedback to improve skills.
Be an active listener and communicate messages clearly.
Prioritize resources and barista support to keep the shift on track.
Master operational competencies of a Barnes & Noble Barista, including drink making, food and beverage presentation, visual merchandising, register operation, bookselling skills, loss prevention, and inventory management.
Complete and submit accurate monthly inventory and waste logs.
Work in other stores if needed, supporting the wider Cluster.
Make effective food and beverage recommendations to customers.
Review category sales, inventory quantities, and product waste reports to maximize sales and profitability.
Meet with the SM regularly to review café sales performance, profitability, training, and opportunities.
Maintain café safety, hygiene, and sanitation standards.
Comply with all company policies and procedures.