Cafe Supervisor

Westbow Group of Companies•Chilliwack, BC

22h•CA$20 - CA$25•Onsite

About The Position

Reporting to the Café Manager, the Café Supervisor is responsible for leading the Barista team and supporting the day-to-day guest experience at The Bend. This role helps ensure shifts run smoothly, service standards are met, team members are supported, and the café remains clean, welcoming, and guest-ready. The Café Supervisor will play an important role in building a positive team culture within a start-up café environment.

Requirements

Previous experience in a café, restaurant, hospitality, quick-service, or customer-facing environment
Ability to work flexible shifts, including evenings, weekends, and events as needed

Nice To Haves

Previous leadership, supervisor, keyholder, or shift lead experience preferred
POS/cash-handling experience is an asset
FoodSafe or food-handler certification is an asset
Serving It Right or willingness to obtain is an asset, especially if supporting alcohol service

Responsibilities

Supervise and support the Barista team during daily café operations
Ensure team members are following service, cleanliness, and safety standards
Coach and train Baristas on customer service, drink preparation, POS use, and café routines
Support scheduling, shift coverage, breaks, and daily task assignments
Monitor guest experience and help resolve simple customer concerns
Ensure the café, equipment, seating area, and outdoor picnic area remain clean, stocked, and guest-ready
Support the team with regular coffee, specialty drinks, ice cream, nachos, and other café offerings as needed
Ensure only employees who are 19+ serve alcohol where applicable and that proper procedures are followed
Communicate low inventory, maintenance concerns, staff issues, or guest concerns to the Café Manager
Help build consistent processes and routines as The Bend café grows