Cafe Store Lead
About The Position
The Store Lead supports both front- and back-of-house operations, helping the team and daily shifts run smoothly. They assist store management with daily operations, team communication, training, and administrative tasks while helping create a positive team and guest experience. Store Leads communicate business needs, help maintain a clean, stocked, and prepared store, support labor allocation and employee breaks, assist with training new hires, and demonstrate strong competency across all store positions. They also help ensure customer orders are completed accurately and efficiently, address guest concerns appropriately, follow food safety standards, complete required cleaning tasks, document daily recaps, and communicate team or operational concerns to management.
Requirements
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Meet all customer service expectations and standards in interactions with customers, vendors, and fellow team members
Nice To Haves
- Operations management experience in the food service and/or hospitality industry
Responsibilities
- Support both front- and back-of-house operations.
- Assist store management with daily operations, team communication, training, and administrative tasks.
- Help create a positive team and guest experience.
- Communicate business needs.
- Help maintain a clean, stocked, and prepared store.
- Support labor allocation and employee breaks.
- Assist with training new hires.
- Demonstrate strong competency across all store positions.
- Ensure customer orders are completed accurately and efficiently.
- Address guest concerns appropriately.
- Follow food safety standards.
- Complete required cleaning tasks.
- Document daily recaps.
- Communicate team or operational concerns to management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
