Cafe Shift Lead

BridgeWorks Co•Greenville, SC

9d•$13•Onsite

About The Position

The Shift Lead is an experienced Barista who provides on-shift leadership and serves as a primary coach for Fresh Start interns. This is a hands-on position. Shift Leads regularly work behind the bar while helping ensure the café maintains Fresh Start CoffeeWorks' standards for excellent coffee, genuine hospitality, cleanliness, teamwork, and professionalism. A significant part of this role is helping Fresh Start interns develop practical skills, confidence, and healthy workplace habits.

Requirements

Strong communication and interpersonal skills.
Dependable, organized, and able to take initiative.
Ability to provide clear direction and constructive feedback.
Patient and encouraging when training and developing others.
Comfortable working in a fast-paced, customer-facing environment.
Willingness to learn and uphold Fresh Start CoffeeWorks recipes, procedures, and quality standards.
Passion for helping people grow personally and professionally.

Nice To Haves

Previous barista, café, restaurant, or customer-service experience preferred.
Leadership, training, mentoring, or coaching experience preferred.

Responsibilities

Regularly work behind the bar as part of the café team.
Lead assigned shifts and help ensure smooth café operations.
Provide direction and support to Baristas and interns during assigned shifts.
Maintain standards for coffee quality, hospitality, cleanliness, and organization.
Assist with opening and closing responsibilities.
Address routine on-shift issues and communicate larger concerns to the Café Manager.
Prepare and serve drinks according to Fresh Start CoffeeWorks recipes and quality standards.
Provide warm, welcoming, and attentive customer service.
Help maintain a clean, organized, and inviting café environment.
Model excellent hospitality and professionalism for Baristas and interns.
Help ensure consistency in drink preparation and customer experience.
Help train and develop Baristas in coffee preparation, customer service, hospitality, and café procedures.
Provide encouragement, instruction, and constructive feedback during assigned shifts.
Help reinforce café procedures and expectations established by the Café Manager.
Serve as a primary on-shift coach for assigned Fresh Start interns.
Train interns in coffee preparation, customer service, hospitality, cleaning, organization, and other café responsibilities.
Help interns develop workplace skills including punctuality, communication, teamwork, professionalism, initiative, and receiving feedback.
Provide patient and consistent coaching while maintaining appropriate workplace expectations.
Communicate intern progress, challenges, and areas for development to the Café Manager.
Help create a safe and encouraging environment where interns can build confidence and gain meaningful work experience.