Cafe' Services Manager

The Frick Museums and Art of Pittsburgh•Pittsburgh, PA

4d•$51,373 - $64,216•Onsite

About The Position

The Café Services Manager is responsible for the daily operation of The Café at the Frick. This role requires a creative visionary with deep culinary expertise, quality restaurant standards, a growth mindset, and the desire to lead a high-performing team. Responsibilities include creating and executing a robust Frick-inspired rotating menu, managing all front-of-house operations, ensuring all costs are maintained within acceptable margins through data evaluation, and delivering an exemplary experience to every guest. The Café Services Manager leads a team of approximately 10 part-time team members and must have a commitment to fostering a workplace culture of Equity and Inclusion.

Requirements

Excellent customer service and communication skills
Minimum of 3 years of café or restaurant supervisory experience
Basic computer skills
Familiarity with inventory and Point of Sale systems
Sound financial and business management skills
Self-motivated, creative, and adaptable; strong problem-solving skills
Weekend and evening hours required
Clearance of a criminal background check
Must maintain valid ServeSafe and RAMP certifications at all times

Nice To Haves

Degree or background in culinary arts a plus

Responsibilities

Manages Café operations and administration, and works to maintain high standards of excellence in conjunction with the Director of Enterprise and Visitor Services
Maintains the highest quality food service and safety standards at all times, adhering to all food service and safety standards, and Department of Health regulations
Plans and directs all food preparation and culinary activities (including alcohol service) in the Café and for various special events or programs as needed; this includes managing food carts (seasonal), boxed lunch/advance catering requests, and requests for pick-up/drop off for internal meetings
Regularly develops, prints, and posts new menus that are uniquely Frick inspired, curated using an artistic vision sparked by special exhibitions, Frick history, and Pittsburgh past and present, while adhering to costs, seasonal availability, dietary needs, and dining trends
Works with the Director of Enterprise and Visitor Services and members of the Learning and Visitor Experience team to develop new and creative specials, promotions, and pop-up events while leveraging the Café experience as an opportunity for on and offsite culinary programming; works with members of the Frick Leadership Team to develop, support, and execute events and internal programming
Responsible for the hiring, training, supervision, and evaluation of all Café staff including point of sale system training, food service and preparation, customer service, open/close procedures, telephone etiquette, food and supply ordering, and food and kitchen cleanliness and safety standards
Ensures that all Café staff comply with the Café food safe food handling manual, all Health Department regulations, and RAMP certification
Works in conjunction with the Director of Enterprise and Visitor Services to prepare and maintain a budget and accurate revenue projections for the Café; controls and tracks all wages, food costs, beverage costs, and supply costs and submits reports to the Director of Enterprise and Visitor Services
Supervises or delegates the handling of all cash receipts and daily cash reports, maintains fiduciary responsibility for all transactions and deposits
Establishes and manages favorable vendor relationships with emphasis on supporting small, local, and minority owned businesses
Maintains Café appliances in good working order and makes recommendations for improvements and preventative maintenance
Work closely with the Marketing team to promote Café offerings, menu specials, and special events
Manage Café Point of Sale system to reflect current menu offerings with correct pricing both online and in house; maintain ability to troubleshoot point of sale system and other café equipment
Communicates regularly with the PLCB and Health Department to stay informed on current regulations and requirements
Schedules all café staff and assists with coverage for call-offs or breaks; works on café floor 2-3 days per week in conjunction with the Café Services Supervisor
Handle visitor inquiries, complaints, requests with exceptional service at all times
Must maintain valid ServeSafe and RAMP certifications at all times
Other duties as assigned by management