Cafe Retail Sales Associate

Hard Rock Hotel & Casino Ottawa•San Francisco, CA

3d•Onsite

About The Position

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Requirements

Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Practicing all general safety & sanitation standards.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.

Responsibilities

Greeting guests.
Answering questions - accurately and politely.
Answering the phone.
Making proficient sales transactions - using a point-of-sale system.
Handling cash and other forms of payment.
Maintaining proper cash drawer balances.
Directing guests to areas/restrooms.
Demonstrating impeccable product knowledge.
Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
Maintaining a clean and organized store.
Maintaining proper product stock levels – through retail pulls & inventories.
Displaying Retail product – through HRC’s visual display standards.
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
Assuring the complete satisfaction of each and every guest.
Creating memorable experiences.
Entertaining guests to create “Raving Fans”.