Cafe Restaurant Manager

GINGER AND BAKER LLC • Fort Collins, CO

4d • $72,000 - $77,000 • Onsite

About The Position

Ginger and Baker is a unique establishment located in a historic grain mill, featuring two restaurants, a coffee shop, teaching kitchen, event spaces, and a retail market. It serves as a community gathering place for dining, shopping, learning, and celebrating, offering authentic Colorado cuisine and partnering with local producers. The company is committed to high-quality guest service and dining experiences, employing over 100 team members. The Café Restaurant Manager is a key representative of the business and an ambassador for The Café restaurant and its adjoining Coffee Shop. This role focuses on providing exceptional guest service and effectively managing staff, including hosts, servers, bartenders, bussers, food-runners, baristas, and other roles as needed. The manager oversees two assistant restaurant managers and a Coffee Shop supervisor. Collaboration with the Chef is essential for feedback on menu items, quality monitoring, and real-time guest issue resolution. The Café Manager is an integral part of the Ginger and Baker Management Team.

Requirements

• 2+ years of relevant F&B Management experience.
• Basic proficiency of Microsoft Word & Excel software applications.
• Good knowledge of food, wine, and spirit service.
• ServSafe certification and any County required certifications.
• Minimum of 3-5 years of experience in restaurant management or a similar role.
• Proven track record of successfully managing restaurant operations, including staff management and financial oversight.
• Experience in developing and implementing business strategies to enhance customer satisfaction and profitability.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Excellent communication and interpersonal skills to interact with staff, vendors, and customers.
• Proficiency in restaurant management software and point-of-sale systems.
• Ability to analyze financial reports and budgets, with a focus on cost control and revenue generation.
• Strong problem-solving skills and the ability to handle high-pressure situations with professionalism.
• In-depth knowledge of food safety regulations and health standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience with SpotOn POS system.
• Experience with inventory software.

Responsibilities

• Lead daily restaurant operations with a focus on flawless execution to enhance guest experience and increase restaurant profit.
• Hire, train, coach, mentor, and enhance the capabilities of all Café and Coffee Shop staff.
• Provide guidance and direction to the team, including setting performance standards, monitoring performance, and ensuring compliance with all federal, state, and local food & beverage and liquor laws/policies, standards, and procedures.
• Identify developmental needs of the service team and coach to improve their knowledge and skills.
• Implement corrective actions and ensure steps are taken as needed to continuously improve service results.
• Provide follow-up and hands-on management to ensure execution of food handling and sanitation standards.
• Meet with guests informally to obtain feedback on food and beverage quality, service levels, and overall satisfaction.
• Promptly and courteously attend to all known guest issues and concerns.
• Lead staff meetings to communicate department goals and performance.
• Direct and participate in management tasks including inventory, training, interviewing, scheduling staff, cleaning, and other tasks.
• Develop written and verbal training materials, exams, and other aids to enhance staff knowledge, expertise, and professionalism.
• Lead by example, fostering departmental teamwork and collaboration.
• Ensure proper service standards are defined and executed, redirecting during service as needed, which may include plating, bussing, running expo, or other duties.
• Ensure excellence in day-to-day operations by maintaining established standards for service and presentation.
• Effectively plan, communicate, and follow up to ensure successful restaurant operations.
• Maintain and communicate high standards of cleanliness, maintenance of public spaces during service, respectful interactions with the Café Dish area and kitchen, and execution of required food handling levels to comply with health department and business requirements.
• Protect the safety of self, team members, and Ginger and Baker Guests at all times.
• Promptly report any incidents and/or potentially harmful equipment or situations to the immediate supervisor and/or appropriate department(s).
• Report/document safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures.
• Follow all company and department safety policies and procedures as required.
• Operate equipment in a safe manner that will not lead to injury of yourself or others.

Benefits

• Paid Time Off Accrual for full-time employees
• Sick leave provided by the Healthy Families and Workplaces Act
• Medical Coverage: access to ICHRA plan with employer contribution toward employee only premium
• Voluntary Dental and Vision Plans
• Company-paid Life Insurance
• Accidental Death and Dismemberment Coverage Available
• Ginger and Baker will pay for ServSafe and any County required certifications and additional required trainings if you do not have current certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager