Cafe Manager North Hall
About The Position
For 30 years, Portland Coffee Roasters has been forging positive connections with our customers and partners. We strive to create unbeatable relationships; that will ultimately result in improving the coffee world, at the local and global level. Every year we commit resources to a global project supporting the coffee community. We are dedicated to sharing our knowledge and expertise; our training is thorough. We are a company of individuals with the common goal of making our industry better and more viable. We have fun together and we work hard together. If managing and working alongside a team and building strong relationships is important in your work, PCR could be the fit you've been looking for! We are seeking an experienced and motivated Retail Café Manager to lead day-to-day operations at our busy Portland International Airport café location. This role is responsible for building and developing a strong team, delivering an exceptional guest experience, maintaining high operational standards, and creating a positive and accountable workplace culture. The ideal candidate is an organized and hands-on leader who enjoys coaching teams, improving operations, and leading by example in a fast-paced café environment.
Requirements
- Minimum 2 years of management experience, preferably in specialty coffee, café, restaurant, food & beverage, or retail operations
- Food Handler’s Certification REQUIRED
- Proven ability to lead teams in a fast-paced customer service environment
- Strong leadership, communication, and organizational skills
- Ability to coach, motivate, and hold teams accountable in a positive and professional manner
- Excellent problem-solving and decision-making abilities
- Comfortable adapting to changing business needs and operational priorities
- Strong time management and follow-through
- Professional, energetic, and guest-focused demeanor
- Flexible availability, including mornings, evenings, weekends, and holidays
- Comfortable using computers, mobile devices, scheduling, Microsoft Office, and Microsoft Teams
- Ability to stand and walk for extended periods of time
- Ability to regularly lift and move up to 35 pounds
- Ability to bend, reach, push/pull carts, and work in an active café environment
Responsibilities
- Lead, coach, and develop café team members to deliver exceptional hospitality and product quality
- Recruit, interview, hire, onboard, train, and schedule staff
- Foster a culture built on accountability, professionalism, teamwork, and respect
- Provide ongoing coaching, performance feedback, and development opportunities
- Create a workplace that attracts and retains high-quality team members
- Oversee all daily café operations, ensuring efficiency, consistency, cleanliness, and organization
- Maintain Portland Coffee Roasters standards for product quality, merchandising, inventory, cash handling, cleanliness, and equipment maintenance
- Ensure compliance with company policies, Port of Portland requirements, and health and safety standards
- Partner with leadership and HR to forecast staffing needs and manage labor effectively
- Identify opportunities to improve service flow, efficiency, and overall café performance
- Lead by example in delivering warm, professional, and efficient customer service
- Maintain strong product and coffee knowledge, including menu items and drink preparation standards
- Ensure the café environment is welcoming, clean, organized, and reflective of company standards
- Help create a memorable experience for travelers visiting our cafés
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
