Cafe Manager
About The Position
The Cafe Manager is a pivotal leader responsible for the holistic café experience, bridging the gap between innovative hospitality and operational excellence. Reporting to the Multi-Unit General Manager, you will leverage your hospitality and operational expertise to partner with key stakeholders across the account. Your mission is to deliver a world-class food service experience that delights our guests and aligns with our partner’s strategic goals. You will oversee all facets of the café, from financial stewardship and labor management to fostering a high-performance team culture. The Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. Apply now and become an integral part of our philosophy!
Requirements
- A minimum of 2–4 years of management experience in a high-volume café, restaurant, hotel, or stadium environment.
- Strong written and verbal communication skills, with the ability to present to stakeholders and provide clear executive direction.
- Proficient in computer and technical skills, including a working knowledge of Google Suite tools (Sheets, Docs, Slides).
- Abides by all Company policies and procedures including but not limited to: The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. The use of slip-resistant shoes and proper lifting techniques.
Nice To Haves
- Bachelor’s degree is preferred, not required.
- Value-driven leadership characterized by a deep sense of purpose, responsibility, and the ability to inspire a large, diverse team.
- A deep-seated passion for the intersection of exceptional food and world-class service.
- ServSafe Manager Certification is preferred.
- Experience managing and navigating in a Union Environment is a plus.
Responsibilities
- Strategically enhance and enforce a culture of food and workplace safety, including rigorous allergen management and compliance with all health regulations.
- Design, manage, and take full ownership of the overall café experience, ensuring every touchpoint - from atmosphere to service - reflects excellence.
- Establish and maintain a high standard of hospitality that is warm, inclusive, and proactively engages our guests.
- Lead the professional development of your team, fostering a culture of continuous learning, growth, and high associate engagement.
- Take full accountability for financial and budgetary responsibilities, including meticulous inventory control and labor management.
- Collaborate closely with the culinary leadership team to ensure a seamless integration between back-of-house innovation and front-of-house service.
- Actively integrate diverse perspectives and experiences into the café’s culture, building a team that reflects our global community.
- Maintain robust relationships with client partners and regional leadership to ensure the café consistently exceeds program expectations.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
