Cafe Manager

Pembroke & Co., Inc. • Manchester, CT

4d • Onsite

About The Position

Supporting one of the largest QSR brands, the Store Manager will lead a team, drive results, and take ownership of a high-energy operation. This role blends hands-on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

Requirements

• 1+ year of management or leadership experience (QSR/retail preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• High school diploma (or equivalent)
• Reliable transportation

Nice To Haves

• ServSafe Certification

Responsibilities

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns
• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently
• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results
• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED