Cafe Manager (Multi-Unit)

Compass Group•Kansas City, KS

1d•Onsite

About The Position

The Senior Retail Cafe Manager is based out of a high-volume Children's Medical Center and will oversee the successful retail cafe operations under the direction of the System Director of Dining Services. The Senior Retail Cafe Manager will oversee around 4 different outlets and supervise around 25 FTEs. The retail outlets include a food court, sandwich shop, coffee shop and cafe. This is a high tech set-up with online ordering kiosks, POS, digital signage and menu interfaces. There is a heavy marketing, promotions and merchandising requirement.

Requirements

Minimum of three to five years of retail operational foodservice management experience preferred
Retail marketing, merchandising and presentation experiences are required
Experience with online ordering, kiosks, digital signage, online menu writing, cash and cashless retail operations
Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls
Supervisory, leadership, management and coaching skills
P&L accountability and contract-managed service experience is desirable
Good communication skills both written and verbal
Knowledge of financial, budgetary, accounting and computational practices
Proficient computer skills to include; Volante, programming of various computer programs, Microsoft Office programs, e-mail and the Internet

Nice To Haves

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.

Responsibilities

Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our 25-40 hourly team members
Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards
Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Communicates effectively with all team members, patients and families
Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds