Cafe Lead - Waverly

JOE COFFEE•New York, NY

7d•$20 - $20•Onsite

About The Position

Joe Coffee Cafe Leads are knowledgeable, enthusiastic, and dedicated coffee professionals who support general business operations, staff development, and coffee quality. They assist the General Manager with operational tasks and initiatives and help ensure execution of Joe Coffee’s quality standards for all offerings and hospitality. This is achieved through data collection in conjunction with the QC team, routine equipment maintenance, and staff coaching. Internal candidates: Please notify your current manager of your intent to apply for this role. Compensation $20 per hour + tips

Requirements

Be Passionate and knowledgeable about speciality coffee
Strong barista with excellent espresso/drink making skills
Service Experience - Adhere to recipes and presentations for food and beverage items
Great Customer Service (Hospitality focused)
Be able to lead and educate café staff
Able to Multi-task; Experienced and comfortable with working busy shifts
Detailed-oriented and passionate about product quality
Tidy and self-disciplined
Food Protection License

Responsibilities

Oversee day-to-day store operations, including inventory management, banking, and cash handling
Develop understanding of café operating and financial goals to help achieve targets
Conduct new hire training and provide ongoing development after bar training
Maintain a robust coffee environment in the café through in-stock retail displays and actively coaching staff on offerings to customers
Perform GM duties when the GM is away or unavailable, including communication with HQ, handling employee issues, and reporting on store concerns
Ensure brewed coffee is always served fresh and meets Joe Coffee standards
Dial in all brewed coffee
Manage coffee inventory, ensuring coffee is brewed with proper time off roast
Maintain tasting logs for both drip coffee and espresso
Maintain beverage recipes and grind guides
Ensure staff understand and can communicate with customers about the coffee and espresso we serve
Provide staff with information about new coffees and menu changes, and conduct in-store tastings for all new coffees
Train and continually coach staff on bar flow, efficiency & cleanliness, palate development, and overall drink service (hospitality, presentation, latte art)
Ensure all brewing equipment is maintained and cleaned according to Joe Coffee standards
Record all cleanings, maintenance, and issues in the store’s Google spreadsheet
Communicate directly with the Coffee Technician for urgent issues

Benefits

Medical, Dental, and Vision Insurance – Available after six months of employment
Beyond Med Access – Support for elective procedures not tied to medical plan eligibility
Pre-Tax Commuter Benefits – Save on eligible transit and commuting expenses
Employee Assistance Program (EAP) – Confidential mental health, legal, financial, and personal support
401(k) Retirement Plan – Start saving for your future with employer match
Employee referral bonuses
Renewing or obtaining food handler’s permits
Team-based recognition programs
Special events like the Halloween Costume Contest
In-Depth Barista Training – Hands-on learning to hone your craft
Paid Continuing Education – Opportunities to expand skills and explore new areas of interest
Mentorship Program – One-on-one guidance to support your professional journey
Origin Trips – Opportunities to travel and deepen your knowledge of coffee at the source
The Joe Show – Our signature community-building event
Holiday Celebration – A festive end-of-year gathering for the whole team
Latte Art Throwdowns – Friendly competition and connection through coffee
Subsidized Citi Bike or Lyft Pink memberships
Free financial literacy workshops