Cafe Food Service Worker Per Diem

Mass General Brigham•Jamaica Plain, MA

8d•Onsite

About The Position

The Cafeteria Worker performs a variety of food service duties to support the safe preparation, assembly, distribution, and service of meals for hospital patients, visitors, and staff. This role helps maintain a clean, sanitary, and customer-focused environment while ensuring compliance with food safety and quality standards. Patient Care: No Qualifications Essential Functions Provide excellent customer service by anticipating and responding to customer needs and resolving concerns promptly and professionally. Maintain cleanliness and sanitation of work areas, equipment, and food service stations. Adhere to all HACCP and food safety standards, policies, and procedures. Participate in department meetings, in-services, and required training programs. Report product shortages, operational concerns, equipment issues, and discrepancies to supervisors. Support departmental goals and initiatives aimed at improving operations, quality, and customer satisfaction. Work in a variety of food service areas including the cafeteria, tray line, kitchen, and patient meal service operations. Set up, stock, and replenish food stations for meal service. Assemble and deliver patient meal trays and serve food and beverages to retail customers. Retrieve meal trays from patient rooms and transport food service supplies as needed. Clean and sanitize stations, equipment, floors, and work areas following meal service. Operate food service equipment such as dish machines and trash compactors. Perform general housekeeping duties including mopping floors and maintaining sanitary conditions throughout the department. Assist with food preparation and replenishment for cafeteria and patient meal service operations. Complete assigned sanitation and cleaning projects. Support the onboarding and training of new employees and assist with cross-training team members.

Requirements

Ability to read and understand menu items and food production instructions in English.
Ability to communicate effectively in English.
Strong interpersonal and customer service skills.
Ability to work efficiently in a fast-paced environment while managing multiple tasks.
Ability to safely push and transport carts, trucks, food trays, and supplies.
Ability to maintain high standards of cleanliness, sanitation, and food safety.
Dependable, team-oriented, and committed to providing quality service to patients, visitors, and staff.

Nice To Haves

High School Diploma or GED preferred.
Relevant experience may be considered in lieu of a degree.
Previous food service, cafeteria, restaurant, hospitality, healthcare, or customer service experience preferred.
Demonstrates commitment to organizational I C.A.R.E. standards and customer service excellence.

Responsibilities

Provide excellent customer service by anticipating and responding to customer needs and resolving concerns promptly and professionally.
Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
Adhere to all HACCP and food safety standards, policies, and procedures.
Participate in department meetings, in-services, and required training programs.
Report product shortages, operational concerns, equipment issues, and discrepancies to supervisors.
Support departmental goals and initiatives aimed at improving operations, quality, and customer satisfaction.
Work in a variety of food service areas including the cafeteria, tray line, kitchen, and patient meal service operations.
Set up, stock, and replenish food stations for meal service.
Assemble and deliver patient meal trays and serve food and beverages to retail customers.
Retrieve meal trays from patient rooms and transport food service supplies as needed.
Clean and sanitize stations, equipment, floors, and work areas following meal service.
Operate food service equipment such as dish machines and trash compactors.
Perform general housekeeping duties including mopping floors and maintaining sanitary conditions throughout the department.
Assist with food preparation and replenishment for cafeteria and patient meal service operations.
Complete assigned sanitation and cleaning projects.
Support the onboarding and training of new employees and assist with cross-training team members.