Cafe Coordinator, Kohler Waters Spa

Kohler Co.•Kohler, WI

1d•$17 - $25•Onsite

About The Position

The Cafe Coordinator provides supervisor support to various F&B outlets including Wellness organizations through a variety of administrative and operational tasks. Manage all guest requests, complaints and questions and ensure that all aspects are communicated to the appropriate leadership. Associate schedule is flexible and includes working any shifts during hours of operation at respected location. This includes but is not limited to nights, weekends and holidays.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent required.
Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
Ability to cross-train in multiple cafes, to include back-of-house operations, such as juicing, to support the broader F&B team as needed to ensure a sustainable and efficient workflow.
Minimum 3 years of experience in specialty coffee or luxury hospitality, with demonstrated leadership or supervisory aptitude.
Strong interpersonal skills, time management, and attention to detail. Proven ability to train others, manage multiple projects simultaneously, and maintain poise in high pressure environments.
Possession of, or ability to obtain, a ServSave Certification with the National Restaurant Association or equivalent.
Mastery of espresso machinery, milk science, latte art, nitro systems, and POS operations.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Supervisory experience preferred.
Previous experience with food preparation preferred.

Responsibilities

Assist management with daily administrative tasks to include but not limited to the curation of SOP’s, weekly schedule, documentation of sales, orders/requisitions, organization of FOH operations.
Recruit new staff, train new staff and assist in the retention of current staff.
Accurately process all new hire and employee change paperwork in a timely manner.
Work with staff and management team to ensure proper cost controls, shrink and inventory levels.
Manage and accurately account for inventory monthly.
Understand the health benefits that fruits and vegetables provide.
Greets guests with enthusiasm and presents them with the menu.
Suggest food and beverages to the guest utilizing appropriate methods to upsell, to include the health benefits of supplements and superfood smoothie add ons.
Take food and beverage orders from the guest and accurately enter into Point of sale (POS) system.
Process payment transactions for internal and external guests in a timely manner.
Communicate effectively to the guest and aid with questions.
Coordinate with cafe staff to ensure smooth operations and guest satisfaction.
Assist with food and beverage service per order.
Observe guests and ensure their satisfaction with the food and service. Provide service recovery if necessary.
Promptly respond to guests with any additional request or questions regarding menu or supplement offerings.
Understands and can communicate products and services available at the resort.
Assist with stocking, dry goods inventory levels and maintaining the restaurant par stock levels and side station.
Ability to accurately curate a purchase order.
Train café front of house staff consistently and intentionally utilizing two-week training SOP.
Utilize all café SOP’s (and update when applicable) and follow opening and closing checklists consistently.
Create and execute special projects and assignments to include but not limited to R&D of monthly drinks specials and monthly smoothie specials.
Communicate effectively with other department managers within resort.
Perform the responsibilities of Baristas as needed.
Complete all tasks as assigned by leadership.