Cafe Associate - OWO [PTE]

ASM Global•New York, NY

18h•Onsite

About The Position

The Café Associate is responsible for providing efficient, friendly service in a fast-casual environment. This role processes transactions through the point-of-sale system, prepares and serves food and beverages, executes and delivers catering orders, stocks inventory and retail displays, and maintains cleanliness and sanitation standards throughout café, storage, and seating areas. The Café Associate plays a key role in delivering an exceptional guest experience while supporting daily café operations.

Requirements

High School diploma or equivalent qualification
Prior experience working in café-/concession-style establishment
Excellent guest service skills
Maintain a professional, polished appearance and high standards of personal hygiene in accordance with company grooming and dress code policies, including guidelines related to visible tattoos, facial and body piercings (limited to one per ear), and non-natural hair colors
Basic knowledge of food preparations, service standards, guest relations and etiquette
Willingness and drive to exceed the guest expectations
Ability to read, speak and write in English and communicate with management and guests
Ability to work in fast-paced environment
Ability to perform basic mathematical calculations
Ability to work extended hours and flexible shifts including mornings, nights and holidays, and weekends
Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Ability to work independently as well as in a team setting during set up and service
Sufficient mobility to be able to bend, squat, and reach
Ability to transport up to 50 lbs. on a continuous basis
Ability to be on feet for extended hours
Must have a working email to communicate with your managers as well a working telephone number (always kept up to date)
Ability to consistently practice safe work habits
Ability to follow all safety policies and procedures and regulations and complete company-wide safety training as well as additional job specific training

Responsibilities

Follow opening procedures to ensure all café areas are clean, organized, stocked, secure, and ready for service.
Deliver exceptional guest service by greeting guests in a friendly and professional manner, anticipating needs, and promoting products to enhance the guest experience.
Demonstrate knowledge of menu offerings, including ingredients, allergy information, and dietary considerations.
Accurately process orders and payments through the point-of-sale system.
Prepare and serve food and beverages in accordance with established quality, portion, presentation, and temperature standards.
Maintain fully stocked, clean, and organized food displays, beverage coolers, condiment stations, retail displays, and service areas.
Maintain cleanliness and organization throughout the café, including seating areas, counters, storage areas, equipment, and floors, in accordance with health, safety, and food safety standards.
Assist with café events, demonstrations, presentations, and promotional activities as assigned.
Assist with inventory counts, product replenishment, and stock rotation as needed.
Attend and participate in required meetings and training sessions.
Follow closing procedures to ensure all café areas are clean, secure, restocked, and prepared for the next day's service.
Perform other duties as assigned by leadership.