Cafe Assistant Manager

Discovery Cube•Santa Ana, CA

2d•$21 - $22•Onsite

About The Position

The Café Assistant Manager supports the Café Manager and Director of Operations in overseeing daily café operations and ensuring an exceptional guest experience. This is a non-exempt role that helps lead the café team, maintains compliance with all health and safety standards, supports training initiatives, and contributes to a positive, efficient, and service-focused environment. The ideal candidate is a strong communicator, highly organized, and committed to upholding the café’s values and brand standards.

Requirements

Minimum 2 years of experience in food & beverage, hospitality, or café/restaurant operations.
At least 1 year of supervisory or shift-lead experience.
High school diploma or equivalent.
Ability to work flexible hours, including early mornings, weekends, holidays, and special events.
Strong leadership, communication, and organizational skills; able to manage a team of up to 15 staff.
Valid Food Handler’s Permit or ability to obtain required manager-level certifications (e.g., ServSafe).
Knowledge of food safety, sanitation, and health department regulations.
Proficiency with basic computer applications (POS systems, spreadsheets, email, etc.).
Ability to lift 30–50 lbs, stand for extended periods, and work in a fast-paced environment.

Nice To Haves

Supervisory experience in a café, coffee shop, or quick-service environment.
Experience recruiting, training, and developing staff.
Experience promotional events, marketing efforts, or loyalty programs.
Associate or Bachelor’s degree in Hospitality, Business, or a related field.
Experience with café operations including scheduling, inventory management, budgeting, or financial reporting.

Responsibilities

Assist with daily café operations, including opening and closing procedures, cash handling, and inventory control.
Ensure smooth workflow and timely service during peak hours.
Maintain appropriate stock levels of food, beverages, and supplies; support ordering and receiving processes.
Oversee café cleanliness, organization, and presentation to meet company and health department requirements.
Support scheduling, time-keeping, and staffing needs to ensure adequate coverage.
Train new and existing team members on café procedures, customer service standards, and company policies.
Deliver training on key operational topics including: Food safety, sanitation, and health department compliance, Food handling and cleanliness protocols, Cash register operations and accurate cash handling, Menu details, ingredients, allergens, and beverage preparation, Customer interaction, upselling, and brand representation.
Conduct periodic refresher training to reinforce best practices.
Provide ongoing coaching, performance support, and real-time feedback to staff.
Ensure every guest receives prompt, friendly, and professional service.
Monitor product quality and consistency for all food and beverage items.
Address customer questions or concerns in a professional and solution-oriented manner.
Foster a welcoming, positive atmosphere that encourages repeat business and guest satisfaction.
Assist with sales tracking, financial reporting, and daily cash reconciliation.
Participate in staff meetings and contribute to process improvements and operational initiatives.
Complete additional tasks and projects as assigned by management.