The Café Supervisor

AccorHotel • New Orleans, LA

2d • Onsite

About The Position

Fairmont Hotels & Resorts is seeking a Café Supervisor to oversee daily front-of-house operations, including In Room Dining during assigned shifts. This role involves leading, coaching, and supporting Front of House colleagues to ensure smooth and efficient service execution. The supervisor will maintain a visible presence on the restaurant floor, lead by example in delivering exceptional service, and ensure all colleagues consistently follow Fairmont service standards and procedures. A key aspect of this role is welcoming and engaging guests with warmth and professionalism, monitoring their experience from arrival to departure, and proactively identifying opportunities to exceed expectations. The supervisor will also be responsible for resolving guest concerns promptly and professionally, maintaining strong knowledge of menus and offerings, and coordinating closely with the culinary team to ensure seamless food service. This position requires monitoring operational efficiency, managing reservations and guest requests, ensuring the restaurant is properly set and clean, and conducting pre-shift meetings to communicate daily priorities. The role also involves monitoring colleague breaks and assignments, assisting with scheduling, supporting colleague development, and identifying service improvement opportunities. Compliance with responsible alcohol service, sanitation, cleanliness, and hotel standards is crucial. The supervisor will also assist with inventory, cash handling, POS procedures, and opening/closing duties, while maintaining strong communication with various hotel departments and supporting special events and guest recognition initiatives. Knowledge of Fairmont New Orleans hotel amenities and local attractions is expected, along with support for pre-opening initiatives.

Requirements

• Previous experience in a restaurant supervisory or management role, preferably in a luxury or upscale hotel or restaurant.
• Minimum of 2 years of progressive Food & Beverage or restaurant experience preferred.
• Previous experience in a fine dining, luxury, or high-volume restaurant environment strongly preferred.
• Strong knowledge of food and beverage service, restaurant operations, and guest relations.
• Passion for providing exceptional and personalized guest service.
• Professional appearance and polished communication skills.
• Strong leadership, coaching, and team-building abilities.
• Excellent interpersonal and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and ability to anticipate guest and operational needs.
• Ability to effectively manage multiple priorities and changing business levels.
• Knowledge of wine, spirits, beer, and non-alcoholic beverages preferred.
• Knowledge of POS systems; Micros or similar experience preferred.
• Proficiency in Microsoft Office and general computer applications.
• Familiarity with restaurant financial controls, cash handling, and labor management preferred.
• Food Handler and responsible alcohol service certification required as applicable.
• Ability to work flexible hours, including evenings, weekends, holidays, and varying schedules based on business needs.
• High school diploma or equivalent required; degree in Hospitality, Restaurant Management, or a related field preferred.
• Fluency in a second language is an asset.

Nice To Haves

• Previous experience in a fine dining, luxury, or high-volume restaurant environment strongly preferred.
• Knowledge of wine, spirits, beer, and non-alcoholic beverages preferred.
• Knowledge of POS systems; Micros or similar experience preferred.
• Familiarity with restaurant financial controls, cash handling, and labor management preferred.
• Degree in Hospitality, Restaurant Management, or a related field preferred.
• Fluency in a second language is an asset.

Responsibilities

• Oversee daily front-of-house operations including In Room Dining during assigned shifts, ensuring service is executed smoothly and efficiently.
• Lead, coach, and support Front of House colleagues, including Servers, Hosts, Bussers, Food Runners, and other restaurant team members.
• Maintain a visible presence on the restaurant floor and lead by example in delivering exceptional service.
• Ensure all colleagues consistently follow Fairmont service standards, restaurant procedures, and established service expectations.
• Welcome and engage guests with warmth, professionalism, and genuine New Orleans hospitality.
• Monitor the guest experience from arrival through departure and proactively identify opportunities to exceed expectations.
• Resolve guest concerns and service issues promptly and professionally, utilizing appropriate service recovery techniques.
• Maintain strong knowledge of the restaurant's menus, ingredients, preparation methods, wine and beverage offerings, and daily specials.
• Communicate menu changes, allergies, dietary restrictions, VIPs, special occasions, and other guest preferences to the appropriate team members.
• Coordinate closely with the Chef and Culinary team to ensure proper timing, presentation, quality, and flow of food service.
• Monitor table pacing, reservations, seating flow, ticket times, and overall service efficiency.
• Assist with managing reservations, table assignments, wait lists, and guest requests as needed.
• Ensure the restaurant is properly set, clean, organized, and ready for service before each meal period.
• Conduct pre-shift meetings to communicate daily priorities, reservations, VIPs, menu updates, service expectations, and operational information.
• Monitor colleague breaks, assignments, and staffing levels throughout the shift.
• Assist with scheduling and staffing adjustments based on business levels and operational needs.
• Support training, onboarding, coaching, and development of restaurant colleagues.
• Identify opportunities to improve service delivery and communicate recommendations to restaurant leadership.
• Monitor adherence to responsible alcohol service requirements and applicable state and local regulations.
• Maintain knowledge of all restaurant policies, procedures, health and safety standards, and Fairmont requirements.
• Ensure compliance with sanitation, cleanliness, LQA, EcoSure, and other applicable hotel and restaurant standards.
• Monitor proper handling, care, and use of restaurant equipment and supplies.
• Assist with inventory, par levels, requisitions, and other operational needs as directed.
• Support cash handling, POS procedures, guest checks, and financial controls as required.
• Assist with opening and closing procedures and ensure all required side work and closing duties are completed.
• Maintain strong communication with Restaurant Leadership, Culinary, Stewarding, Front Office, Guest Experience, Banquets, and other hotel departments.
• Assist with special events, private dining, VIP experiences, and other restaurant initiatives.
• Promote Accor Live Limitless (ALL) membership and support guest recognition initiatives when appropriate.
• Maintain knowledge of Fairmont New Orleans hotel amenities, dining outlets, events, and local attractions to assist guests with recommendations.
• Support pre-opening initiatives, including service standards, operating procedures, training, restaurant setup, and operational readiness.
• Perform other duties and responsibilities as assigned by restaurant leadership.

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED