Café/ Quick Service Restaurants (QSR) Lead
About The Position
Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas. Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met.
Requirements
- High school graduate or equivalent; post-secondary degree preferred
- 2+ years of lead or supervisory experience in food service
- Math skills and ability to handle money accurately
- Strong knowledge of steps of service
- Excellent communication and problem-solving skills
- Knowledge of coffee and coffee production
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register
Nice To Haves
- Knowledge of Italian cuisine and beverage preferred
Responsibilities
- Trains, motivates, mentors and organizes team members
- Purchases supplies, beverages and equipment per the direction of the QSR General Manager
- Monitors inventory, checks orders and distributes supplies as needed throughout the department
- Manages transactions and ensures accurate accounting
- Records shift notes and assists with administrative duties such as scheduling when needed
- Ensures department complies with all quality, health, safety and sanitation standards
- Documents, investigates and resolves guest incidents
- Performs other duties as required or assigned
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
