CAFE LEAD YEAR-ROUND

Camp Richardson•South Lake Tahoe, CA

5d•$20 - $22•Onsite

About The Position

Assist the F&B Manager in training and supporting all Café staff to be proficient in preparing and serving food and beverages in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.

Requirements

Obtain ServSafe Certification in accordance with Company policy
Excellent customer service and people skills
Must be able to work a variety of day, night, weekend, holiday shifts
Excellent communication skills and be a team player capable of encouraging others in a positive manner
Ability to lift up to 25 lbs. and handle tasks involving bending, twisting and squatting
Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Responsibilities

Provide technical training and support to less experienced Cafe staff and model professionalism with guests and other employees at all times
Ensure accuracy of all guest orders by maintaining expert knowledge of Point-of-Sale (POS) system(s)
Prioritize guest experience- greeting and starting conversations with all who walk through the door
Possess thorough and accurate knowledge of menu items and specials
Proficient and honest in cash handling and credit card transactions; assist Manager with timely and accurate sales and tips reports and cash/credit card receipts
Maintain confidentiality at all times regarding other Café staff
Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
Assist with dishwashing and cleaning
Assist with daily management of staff and schedules; comfortable managing their time, sending people home if needed and familiar with CA laws to be compliant in this area
Other duties per Duties Checklist and as requested, such as helping at the Retail register in off season