Cafe Associate

Scott Family Amazeum • Bentonville, AR

9d • Onsite

About The Position

Café Associate at the Scott Family Amazeum supports daily operations at Headwaters Café by providing excellent guest service, preparing food and beverages, taking orders through the café point-of-sale system, bussing tables, restocking supplies, and maintaining a clean, safe, and welcoming café environment. Individuals in this position will help create a positive, efficient, family-friendly dining experience for Amazeum guests, members, school groups, caregivers, children, and staff. Cafe Associates rotate between food preparation, cashiering, guest service, cleaning and other cafe support duties throughout scheduled shifts. This position reports to the Café Chef and Manager.

Requirements

• Minimum age of 16 years at the time of hire
• Attained, or working towards, a High School diploma or GED
• Available to work weekdays, at least one weekend day, nights, and some holidays as necessary
• Ability to communicate clearly and professionally with guests, team members, and leadership.
• Basic culinary knowledge with the ability to prepare, assemble, and serve food and beverage orders accurately.
• Demonstrated ability to remain positive, friendly, and professional while working efficiently in a fast-paced café or guest service environment.
• Ability to learn to use technology, including (point-of-sale) POS systems and other café-related applications.
• Ability to learn cash handling and using basic math skills to process guest transactions accurately.
• Ability to lift up to 20 lbs.
• Ability to manipulate objects with fingers and hands, stand, walk, reach, bend and stretch.
• Ability to stand and walk for extended periods throughout scheduled shifts
• Ability to safely operate standard café and kitchen equipment
• Ability to move quickly and safely in a fast-paced café and kitchen environment
• Ability to communicate effectively in a fast-paced and occasionally noisy environment

Nice To Haves

• 6+ months food service experience
• 6+ months customer service experience
• Experience with using POS systems and databases
• Bilingual is a plus

Responsibilities

• Provide excellent customer service for guests, members, caregivers, children, team members , and visitors.
• Warmly welcome café guests, answer questions, and offer guidance on menu items, ordering, pickup, and seating
• Effectively operate the café point-of-sale system in accordance with established procedures, entering orders accurately and processing payments
• Accurately process cash, credit card, mobile payment, discount, and gift card transactions as applicable
• Prepare and assemble café menu items according to approved recipes, portion standards, food safety procedures, and presentation expectations
• Assist with breakfast items, grab-and-go items, snacks, handhelds, bowls, kids’ meals, coffee, beverages, and other café offerings as assigned
• Maintain clean, organized, and stocked food prep, beverage, service, and cashier stations throughout the shift
• Follow food safety standards including handwashing, glove use, allergen awareness, proper food storage, labeling, dating, FIFO rotation, and temperature control
• Monitor food quality, product levels, and expiration dates; notify a supervisor when items are low, expired, damaged, or not meeting quality standards
• Clean and sanitize dining areas , bus tables, empty trash, and respond promptly to spills or safety concerns.
• Restock service supplies and cafe materials as needed.
• Assist with dishwashing, smallwares cleaning, equipment cleaning, and end-of-shift sanitation tasks as assigned
• Support opening and closing procedures, including cleaning checklists, station setup, restocking, and securing food and supplies
• Assist with receiving, organizing, and storing food, beverage, paper goods, and café supplies as needed
• Help maintain appearance and functionality of café workstations, guest queues, pickup areas, seating areas, and related spaces
• Communicate effectively and respectfully with fellow café team members and leadership to support efficient operations and guest satisfaction
• Support café operations during school group visits, events, peak attendance periods , and extended operating hours as needed
• Maintain professional and respectful interactions consistent with Amazeum values and department standards
• Perform additional duties as required

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED