Café Ambassador - Boston Metro Area

Capital One • Boston, MA

1d • Onsite

About The Position

As a Café Ambassador, you are at the heart of the Capital One community, introducing café goers and customers to best-in-class services, creating memorable experiences, and driving brand awareness at Capital One Cafés. This role offers an opportunity to help make financial freedom a reality for everyone in the community. The position emphasizes development, working alongside a supportive team, and offers opportunities for growth within the company. Capital One is looking for an outgoing, self-driven individual who thrives on building connections, having meaningful conversations, values strong teamwork, problem-solving, and creating thoughtful customer experiences.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience

Nice To Haves

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Responsibilities

• Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
• Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
• Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
• Stay curious, adaptable and have a desire to learn and grow through self development
• Continually learn new digital and technical skills
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
• Volunteer within the community and be an advocate for financial literacy

Benefits

• A complete benefits program
• Unique benefits and enrollment programs designed to help you be your happiest, healthiest self
• Personal flexibility
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees