Caesars Rewards Representative- On Call (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

1d•Onsite

About The Position

Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program. This role involves greeting and welcoming customers, seeking ways to improve service and reduce wait times, and effectively communicating the benefits of the customer loyalty program. The representative will cross-sell property events and amenities, ensuring customer confidence in Caesars Rewards, and flawlessly executing customer promotions. Maintaining the integrity and confidentiality of customer data, complying with all policies, and serving as a role model are key aspects of this position. The role also requires understanding and supporting the Caesars Rewards program, handling problem situations with Service Recovery tools, and being knowledgeable about competitor programs. Additional duties include greeting and departing bus passengers, assisting with player tracking, executing promotional plans, creating and maintaining customer accounts, issuing comps, collaborating with departments, and distributing prizes.

Requirements

Able to respond to visual and auditory cues
Able to meet service standards throughout the shift
Able to speak, read, write and understand English
Able to work independently with minimal supervision
Able to respond calmly and make rational decisions when handling customer needs and concerns
Basic Computer skills (WORD, EXCEL, PowerPoint, etc.)
Able to type 35 words per minute
Able to use 10 key
Able to lift and/or carry objects weighing up to 10 pounds
Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
Able to move quickly around entire property and stand for long periods of time
Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
Must be able to work at a fast pace, efficiently.
Must be able to respond to visual, olfactory and aural cues.
Must be able to operate in mentally and physically stressful situations
Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

1-2 years of customer service experience preferred

Responsibilities

Greets and welcomes customers with a smile as a company representative.
Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
Ensuring each customer’s interaction results in increased customer confidence in Caesars Rewards.
Promotes and executes customer promotions flawlessly.
Ensures integrity and confidentiality of all customer data.
Complies with all state, federal and regulatory policies and procedures.
Serves as Caesars Rewards and customer service role model for other employees.
Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.
Handles problem situations using Service Recovery tools.
Is knowledgeable about competitors’ programs and can make favorable comparisons.
Greet and depart bus passengers following script.
Assist in player tracking when asked.
Execute promotional plan.
Creates and maintains customer accounts using Harrah’s computer systems.
Ensures data is accurate and maintains integrity of data.
Issues comps in accordance with comp and guidelines.
Collaborates with workgroup and all supporting departments to ensure player satisfaction.
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Works with team members to achieve common goals.
Distribute Prizes (Cash or Gift)