Caesars Rewards Representative Lead

Caesars Entertainment•Baltimore, MD

23h•Onsite

About The Position

The Caesars Rewards Lead / Supervisor reports to the Caesars Rewards Supervisor and will supervise all functions provided at the Caesars Rewards center including Caesars Rewards functions and promotions, focusing on providing the highest level of service to our casino players. Major responsibilities include overseeing the daily operation of the Caesars Rewards Center, interviewing, selecting and training employees, conducting performance reviews, handling team member complaints and disciplining and/or recommending discipline, scheduling and supervising work.

Requirements

2+ years supervisory experience required
Self-motivated
Details oriented
Prioritize multiple tasks
Excellent verbal, written, and presentation skills
Strong proficiency in Microsoft Office applications
Excellent ability to quickly learn computer software programs
Good organizational skills and attention to detail
Strong interpersonal and teamwork skills
Must be able to work independently
Must be able to sit, stand or walk for long periods of time (4 hours)
Must be able to respond calmly and make rational decisions when handling employee conflicts
Must be able to lift and carry up to 50 lbs.
Must have the ability to push, pull, reach, bend, twist, stoop and kneel
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright light
Must be able to work varied shifts, weekends and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives

Nice To Haves

College Degree in Marketing, Communications, Business Administration preferred
Prior casino experience preferred

Responsibilities

Overseeing all job functions of Caesars Rewards, including new card sign-ups, card re-prints, PIN setup, accurate data integrity and promotions.
Hands-on supervision and scheduling of all Total Rewards team members.
Ensuring that all team members successfully complete all required training and certification.
Ensuring compliance with all established departmental and company-wide policies, procedures, and regulatory requirements, including review of audit packages, Title 31 compliance, customer data integrity, and adherence to gaming and compliance guidelines for drawings, tournaments, and prize giveaways.
Supervising the team to ensure all deadlines are met and that both internal and external communication is timely, clearly written, and correct.
Operating the department within budgetary guidelines.
Facilitating a positive working relationship with all departments such as Direct Marketing, Advertising, Entertainment, Food & Beverage, and Casino Marketing.
Reviewing, tracking, and maintaining department expenditures, including office orders, gift orders, invoices, and check requests, to ensure costs are within budget guidelines and expenses are tracked correctly for individual event analysis.
Assisting the Caesars Rewards Manager in monthly departmental financial review.
Understanding and communicating the Total Service program and scores to the staff.
Reviewing and preparing timely evaluations of department team members.
Coaching Caesars Rewards Representatives and fostering a sense of teamwork and accountability.
Assisting with shift and break scheduling.
Ensuring that all paperwork is organized and audited.
Demonstrating a sense of urgency while performing duties.
Creating an atmosphere of fun and excitement for guests.
Being proficient in comps, cash back, voids, new accounts, reprints, promotions, and redeeming procedures.
Adapting quickly to rapidly changing business levels.
Attending department meetings, trainings, and information sessions.
Collaborating with the workgroup and all support departments to ensure player satisfaction.
Communicating all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Ensuring confidentiality of all customer data and complying with all state, federal, and regulatory policies and procedures.
Performing other duties as assigned.