CAD Systems Manager - Eastern Region
About The Position
Motorola Solutions' CCSS (Command Center Solutions Services) department is seeking a CAD Systems Manager for the Eastern Region. This role provides tailored technical customer operations support, focusing on implementing operational efficiencies and executing customer operations policies. The position involves building strong customer relationships, problem-solving, root-cause analysis, and leading process improvement initiatives within the public safety sector. The selected candidate will work on-site at the Anne Arundel County Public Safety Facility in Severna Park, MD, and must live within commuting distance.
Requirements
- High School diploma, Associates, or Bachelors degree, plus 3 years of experience in one of the following areas: Public Safety Applications, Customer Support, IT, Records Management Systems, or Technology.
- Must be able to obtain a background clearance as required by our government customers.
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment.
Nice To Haves
- 3+ years of IT or Public Safety experience
- 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
- 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
- Experience with Public Safety Applications including CAD and Mobile
- Experience with Virtualization software
- Experienced with Network Load Balancing (NLB) and Clustering
- Experience with hardware blades and Storage Area Networks (SAN); HP preferred
- Experience with firewalls and routers; Fortigate preferred
- Familiarity with JavaScript, .NET, ESRI 10.X and XML
- Ability to troubleshoot application system issues including hardware, network and third-party components
- Basic understanding of networking (socket connections, ports and hosts, etc.)
- Motorola PremierOne CAD experience
- Experience with GPS/AVL devices
Responsibilities
- Provides tailored technical customer operations support.
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
- Executes customer operations policies and procedures.
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
- Initiates problem solving action and follows through to resolution.
- Performs root-case analysis of problems to formulate and recommend improved alternative operations.
- Leads process improvement initiatives.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
