CAD Systems Manager - Eastern Region

Motorola Solutions•Annapolis, MD

5d•Onsite

About The Position

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview CCSS (Command Center Solutions Services) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CCSS deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Call-Handling Solutions and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. THIS IS AN ON-SITE POSITION WORKING AT THE ANNE ARUNDEL COUNTY PUBLIC SAFETY FACILITY IN SEVERNA PARK, MD. THE SELECTED CANDIDATE MUST LIVE WITHIN COMMUTING DISTANCE OF SEVERNA PARK, MD.

Requirements

High School diploma, Associates, or Bachelors degree, plus 3 years of experience in one of the following areas: Public Safety Applications, Customer Support, IT, Records Management Systems, or Technology
Must be able to obtain a background clearance as required by our government customers.

Nice To Haves

3+ years of IT or Public Safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD and Mobile
Experience with Virtualization software
Experienced with Network Load Balancing (NLB) and Clustering
Experience with hardware blades and Storage Area Networks (SAN); HP preferred
Experience with firewalls and routers; Fortigate preferred
Familiarity with JavaScript, .NET, ESRI 10.X and XML
Ability to troubleshoot application system issues including hardware, network and third-party components
Basic understanding of networking (socket connections, ports and hosts, etc.)
Motorola PremierOne CAD experience
Experience with GPS/AVL devices

Responsibilities

Provides tailored technical customer operations support.
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
Executes customer operations policies and procedures.
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
Initiates problem solving action and follows through to resolution.
Performs root-case analysis of problems to formulate and recommend improved alternative operations
Leads process improvement initiatives.