CAD System Administrator
About The Position
The CAD (Computer-Aided Dispatch) System Administrator is responsible for the administration, maintenance, security, and high availability of the organization's mission-critical Public Safety systems, including the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability, CJIS compliance, and operational continuity. The position requires strong, hands-on experience in virtualized infrastructure, container platforms, database administration, and managing vendor-supported CAD systems within a high-availability environment. This position is onsite at the customer location in the Sumter County, FL area. The System Manager will be responsible for various customer supporting functions and products including: Administer and support the Motorola PremierOne (P1 CAD) application environment. Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure. Manage and support virtual infrastructure using VMware vSphere. Administer containerized services running on Red Hat OpenShift. Perform system monitoring, performance tuning, and capacity planning. Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution. Maintain high-availability configurations, failover clusters, and disaster recovery replication. Administer and maintain backend databases supporting CAD operations. Implement and maintain CJIS-compliant security controls. Participate in on-call rotation for after-hours support. Document system configurations, procedures, and change management activities. Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance. Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile). Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence. Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs. Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Minimum 5 years of experience supporting mission-critical systems.
- Strong, hands-on experience in virtualized infrastructure, container platforms, database administration, and managing vendor-supported CAD systems within a high-availability environment.
- Understanding of CJIS Security Policy requirements.
Nice To Haves
- 3+ years of hands-on experience supporting Motorola PremierOne (P1).
- Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
- Experience managing CAD application servers, middleware, and service layers.
- Experience with Microsoft SQL Server or Oracle Database Administration.
- Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux.
- Strong troubleshooting skills in high-pressure environments.
- Ability to support systems during active public safety incidents and severe weather events.
- Effective communication with dispatch personnel, command staff, and vendors.
- Strong documentation and change management discipline.
- A proactive approach to risk mitigation and system resilience.
Responsibilities
- Administer and support the Motorola PremierOne (P1 CAD) application environment.
- Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure.
- Manage and support virtual infrastructure using VMware vSphere.
- Administer containerized services running on Red Hat OpenShift.
- Perform system monitoring, performance tuning, and capacity planning.
- Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution.
- Maintain high-availability configurations, failover clusters, and disaster recovery replication.
- Administer and maintain backend databases supporting CAD operations.
- Implement and maintain CJIS-compliant security controls.
- Participate in on-call rotation for after-hours support.
- Document system configurations, procedures, and change management activities.
- Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.
- Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).
- Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.
- Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.
- Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
